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meganm74111407
Participant
September 21, 2020
Answered

Photoshop 2020 (21.2.3) not opening - unexpected end-of-file on macOS 10.15.6

  • September 21, 2020
  • 1 reply
  • 531 views

Hi. For the last couple of days when I try to open Photoshop it comes up with an error message saying 'unexpected end-of-file'. I looked this up and said that it's notmally because of a corrupt file. I'm not trying to open a file, just the software. 

I tried uninstalling it and installing it again and the same messgae keeps appearing. 

What can I do? 

 

 

 

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This topic has been closed for replies.
Correct answer nikunj.m

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you are using along with your computers operating system?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

1 reply

nikunj.m
nikunj.mCorrect answer
Legend
September 21, 2020

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you are using along with your computers operating system?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

meganm74111407
Participant
September 24, 2020

Thanks for the reply - I'm using Photoshop 2020. 

Operating System is Macbook Pro (mac OS Catalina, version 10.15.6)

 

Resetting the preferences seemed to have worked thank you. 

Any idea what caused it?

nikunj.m
Legend
September 28, 2020

Hi,

We're glad that resetting the preferences helped. It may have been due to corruption in the preferences that caused the issue.

Please fell free to reach out if you need assistance with anything related to the apps.

 

Regards,

Nikunj