Photoshop 2020 AutoRecover empty

Question

Photoshop 2020 hung whilst working on a file saved on a portable hard drive. I had been saving regularly throughout the day, but now when I reopen the file it's just a layer of coloured lines, like a scrambled TV picture from the 80s.

I've tried to locate my AutoRecover folder, which I've been told should be located in ~/Library/Application Support/Adobe/Adobe Photoshop CC 2020/AutoRecover but it's not there - only an AMT and PDF folder exists. However, when I do a search in Finder it does say it's in that location, only the folder is empty.

Does this mean there's no chance of recovering the file?

Nancy OShea · Answer

I have moved your question from Get Started to Photoshop.

Auto-recovery works fine for me as I always save work files to my primary (C:drive). I use externals for backups and additional scratch disk space. See this related discussion.

https://community.adobe.com/t5/photoshop/autorecover-folder-and-files-don-t-exist/td-p/8576315?page=1

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