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T
Thierry Audier
Participant
May 13, 2020
Question

Photoshop 2020 crashing while connected to the VPN

  • May 13, 2020
  • 1 reply
  • 1150 views

Photoshop se lance, les icones s'affichent sans les textes à l'intérieur puis se ferme de manière intempestive.

Lightroom se lance, met du temps à s'écuter et finit par le message : "Attempt to make a request on a closed server"

 

Merci de votre aide.

This topic has been closed for replies.

1 reply

Akash Sharma
Akash Sharma
Legend
May 14, 2020

Hi there,

 

Sorry that Photoshop 2020 is not launching on your computer as it's crashing as soon as you launch the app.

 

Would you mind checking out the troubleshootong steps mentioned in this article https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html and let us know if that helps?

 

Thanks,

Akash

T
Thierry AudierAuthor
Participant
May 14, 2020

Hi Akash,

 

Thank you for your reply.

After many resarch I found the source of the problem.

Photoshop and Lightroom crash if I launch my VPN access at the same time with the Cisco AnyConnect Secure Mobility Client utility.

Information to keep if other cases occur.

 

Best regards from France.

Akash Sharma
Akash Sharma
Legend
May 15, 2020

Thanks for the update. Glad to know you found the root cause and Photoshop is working as expected. If you have any other questions, don't hesitate to let us know. 

 

~Akash

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