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bellapincelada
Participant
February 5, 2020
Question

Photoshop 2020 freezes when I use the text tool on Windows 10

  • February 5, 2020
  • 5 replies
  • 12029 views

The Photoshop program freezes everytime I use the text tool. Before the program worked fine but then I had to format my pc and now that I reintalled it through Adobe Creative Cloud, it doesn't work correctly.

 

The program open without any problems, I can use the rest of the tools exept the text tool.

I need help to find a solution to this problem because I can't be paying a subscription and not being able to use the program completely.

 

I am using Adobe Photoshop cc 2020 through a monthly subscription.

Someone help me please.

 

I have a laptop Windows 10, 16 memory ram, 2 disks, 1tb.

 
This topic has been closed for replies.

5 replies

F
Frank Grady
Participant
December 26, 2021

Uncheck Font Preview.... In Photoshop CS5.5 go to Edit > Preference > Text > uncheck Font Preview at bottom

    S
    shaunes99577533
    Participant
    December 27, 2021

    I couldn't find this setting in CC 2020, however I did manage to fix it by setting Use Graphic Processor to ON.

    I've run a few tests and it seems to be working again. This will need more testing after rebooting but for now it seems fine.

    Massimo Profeti
    Massimo Profeti
    Participant
    May 11, 2021

    POSSIBLE TEMPORARY SOLUTION

     

    Same problem for me. I tried all the things suggested here. Nothing worked.
    But now I've found a new way to workaraound this problem. I think it's a bug of this latest version of photoshop that I guess will be fixed soon.

    I observed that Photoshop hangs with the text tool, but not as soon as it's selected: only when you click on the document. It hangs before creating a new text level. So I tried to create a new level before clicking on the document with the text tool.
    Well, for me it worked! Since the first creation of new level, Photoshop doesn't hang anymore and looks to work properly.

     

    Hope it will work also for you.

     

    Massimo Profeti

    Roma - Italy

      1
      123hedebenn
      Participant
      May 11, 2021

      I have the same problem with Photoshop 2021 ver 22.3.1 in Windows 10: after opening the first photo, selecting the text tool, then trying to apply text to the photo, the whole program freezes. I can't even shut the program the normal way but have to go to Task Manager to manually shut down Photoshop. I tried resetting the text tool, then tried other fonts, then reset all text tools, uninstall and reinstall 22.3.1 -- none of that worked. Then I uninstalled 22.3.1 and installed the previous version (22.3) instead. That worked. So, I figure that version 22.3.1 is buggy and hope it'll be fixed soon. Looking forward to 22.3.2.

        S
        shaunes99577533
        Participant
        November 7, 2021

        Exact same issue, no weird font files, worked with previous versions without issue, just stops as soon as the text tool is used. My OS and PS are running off an M.2 NVME drive too so can't blame that. I'm sure the stupid amount of money I pay for this stuff also pays for testing to make sure it actually works, right?

          AntonySendall
          AntonySendall
          Known Participant
          March 31, 2021

          I am having the same problem. As soon as I select the text tool, I case to be able to do anything and have to close the program using task manager. I have tried re-setting the text tool, but that does not seem to make any difference. 

           

          c.pfaffenbichler
          Community Expert
          c.pfaffenbichlerCommunity Expert
          Community Expert
          March 31, 2021

          What have you done for trouble-shooting so far?
          Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
          https://helpx.adobe.com/photoshop/using/preferences.html
          https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

           

          What have yo udone about font issues? 
          https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

          AntonySendall
          AntonySendall
          Known Participant
          March 31, 2021

          I seem to have fixed the problem by selecting the vertical type tool instead of the horizontal type tool. It worked just fine. After I had done that the horizontal type tool miraculously started working again. No idea how that happened. 

            C
            Connor5EF6
            Participant
            October 9, 2020

            Were you ever able to figure out a solution? I am having the exact same problem.

            В
            Влада306731253i1e
            Participant
            June 23, 2023

            Вы смогли найти  решение?

             

             

            Akash Sharma
            Akash Sharma
            Legend
            February 6, 2020

            Hi there,

             

            Sorry that Photoshop 2020 is freezing while using the Text tool.

             

            Let's start troubleshooting the issue by resetting the Text tool itself. Checkout this article to know how to reset the Text tool: https://helpx.adobe.com/in/photoshop/kb/basic-troubleshooting.html#tool

             

            If that does not help, chances are one of the font that the fint you're using or have in your library is not working as expected. We have a set of troubleshooting steps to identify such fonts. See https://helpx.adobe.com/in/photoshop/kb/troubleshoot-fonts-photoshop.html

             

            Let us know how it goes.

             

            Thanks,

            Akash

              H
              haleyr70238133
              Participant
              January 29, 2021

              I'm having the same issue. I have restarted my computer over 8 times. Every time I use the text tool it freezes and I can't save it. It says on 0% saving. So annoying.  

              Akash Sharma
              Akash Sharma
              Legend
              February 3, 2021

              Hi there, 

               

              Sorry about the frustrated experience with the Text tool in Photoshop. 

               

              Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G

               

              You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

               

              Thanks, 

              Akash

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