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Participant
December 20, 2019
Answered

Photoshop 2020 isn't responding and just freezes on the home screen

  • December 20, 2019
  • 1 reply
  • 324 views

This started happening after i updated it, cant find why its happening and need some help fixing it.

 

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Correct answer Sahil.Chawla

Hi there,

Sorry to hear about Photoshop 2020 freezing at launch, could you please let us know the operating system you're working on?


Could you try the steps mentioned here and let us know if it helps? https://helpx.adobe.com/in/photoshop/kb/freeze-on-launch.html

 

You may also try restoring the preferences of Photoshop and see how it goes:
To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop

 

Regards,
Sahil

1 reply

Sahil.Chawla
Adobe Employee
Sahil.ChawlaCorrect answer
Adobe Employee
December 20, 2019

Hi there,

Sorry to hear about Photoshop 2020 freezing at launch, could you please let us know the operating system you're working on?


Could you try the steps mentioned here and let us know if it helps? https://helpx.adobe.com/in/photoshop/kb/freeze-on-launch.html

 

You may also try restoring the preferences of Photoshop and see how it goes:
To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop

 

Regards,
Sahil

Er1ck_rAuthor
Participant
December 20, 2019

Thank you it is working now