Photoshop 2020 Object Selection Tool Crashes My Computer

Adobe – Customer – L Burke – user of Photoshop for 12 yrs.

Problem:

My computer crashes when I use the Photoshop 2020 Object Selection tool. When I attempt to use the Object Selection tool, the computer screen blanks and the computer reboots.

Background:

Computer hardware:

Processor:  Intel Processor - i9-9920x - 12 Core

Memory: 32 gigs DDR4

Hard drive: C: drive – 2 TB Samsung EVO NVME SSD – 60% space available

Video Card:  8gb EVGA NVIDIA GeForce GTX 1070 – latest drive update installed as of  12/24/19

Computer OS:

 Windows 10 - version #1909 installed

Software:

MS Office Suite

Adobe Creative Suite:

          Adobe Photoshop

          Adobe After Effects

          Adobe Audition

          Adobe Dreamweaver

          Adobe Premier Pro

          Adobe Lightroom

I ran a complete computer memory test and no hardware issues where found.

Reporting Photoshop 2020 Object Selection Tool problem to Adobe:

I reported this problem to Adobe technical support on Dec. 7th, 2019 – case number – ADB-10341719-H7C9.  Several sessions with Adobe senior support staff occurred since reporting the Object Selection tool problem.  Adobe support accessed by computer via a remote session and made a myriad of changes to the Windows OS and various Photoshop 2020 Preferences. Each support session was more than an hour and I have spent many, many hours in the phone queue waiting to contact Adobe support.

As of Dec. 28, 2019, Adobe has not been able to fix the Photoshop 2020 - Object Selection tool problem or identify the cause of the problem.

BOTTOM LINE, THE PHOTSHOP 2020 – OBJECT SELECTION TOOL WAS A MAJOR SOFTWARE ENHANCEMENT TO PHOTOPSHOP 2020 AND IT DOESN’T WORK.