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M
Matt5DE8
Participant
September 2, 2020
Question

Photoshop 2020 on Windows 10 - Cannot Open Files - Receive spinning wheel that never goes away

  • September 2, 2020
  • 1 reply
  • 416 views

Hey There - 

 

I am an IT admin and we just updated a set of computers from 2018->2020. Ever since this all of my users are receiving this spinning box that never goes away when they go File-> Open within photoshop.

 

 

 

They are able to get around this by dragging files into photoshop or going to the directory and opening the file from there - however nothing is allowing them to use File->Open which is not ideal. They are all running Windows 10 1909 if that helps.

 

Any ideas? Are there any logs I can look at?

 

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
September 4, 2020

Hi there,

Sorry to hear about this, are the files stored on a server?

 

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

Regards,
Sahil



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