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One2Rex
Participant
May 4, 2020
Question

Photoshop 2020 opens but stays grey screen - Windows 10

  • May 4, 2020
  • 1 reply
  • 1148 views

Can't open files, can't start new, can't do anything. I've tried reinstalling, I've tried disabling GPU support, I tried resetting the preferences, I'm not sure what else to do. https://ibb.co/N7nS9v7

 

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    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    May 4, 2020

    Hi there,

    That does not sound good, as the screen stays green when you launch Photoshop, could you please let us know the version of Photoshop and the operating system you're working with?

    Also, please try the steps mentioned here and let us know if it helps: https://helpx.adobe.com/in/photoshop/kb/troubleshoot-home-screen-issues.html

    Regards,
    Sahil

    K
    Kurtis27821167j4q3
    Participating Frequently
    January 5, 2023

    I started having the same issue today. Yesterday, I was able to open the software and work as normal. Today, it's just a grey screen. Im using CC 2023 on Windows 11. I tried un-installing and re-downloading the software. I tried updating graphics drivers and restarting my computer. Same issue. Grey screen and no program options to access to even try to troubleshoot anything on my own. 

    K
    Kurtis27821167j4q3
    Participating Frequently
    January 5, 2023

    I tried the fix you linked above where it suggests renaming the UXP to UXP.old.... didn't work. 

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