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Participant
February 27, 2020
Question

Photoshop 2020 opens then freezes on Windows 10

  • February 27, 2020
  • 1 reply
  • 154 views

Photoshop 2020 (just updated) will open just fine and then it won't operate. I can get the 'create new' window to pop up but I cant make a selection or actually open a new document. Nothing happens when I click on anything. I can however click on things in the top menu (file, edit, image, etc...) and I've read some other threads and made some modifications to my preferences but nothing seems to fix the problem. I've also cleared up space on my computer (surface pro 3 running Windows 10). Pls hlp lol thanks

 

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1 reply

nikunj.m
Legend
February 27, 2020

Hi there,

 

We are sorry about the experience due to Photoshop freezing on launch.

 

Please go to the Preferences of Photoshop, then Performance and uncheck the option to "Use Graphics Processor". Once done, quit and relaunch Photoshop to check if that helps.

 

If you still face issues or if you are not able to access the preferences of Photoshop, please reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

 

Please backup your actions, brushes, etc. before you reset the preferences. Please check: https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,

Nikunj