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Participant
July 9, 2021
Question

Photoshop 2020 won't save on macOS Catalina.

  • July 9, 2021
  • 1 reply
  • 442 views

Hi! I'm new to photoshop. I'm using PS CC 2020 and MacOS Catalina. I thought there were some problems with my mac but there are other people with the same problem. The dialog box/pop up didn't appear when I click save/save as so I can't save my work at all, the only thing that works is the "don't save" option. Is there any solution for this problem? 

(sorry english is not my first language)

 

 

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1 reply

nikunj.m
Legend
July 9, 2021

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you're using along the exact macOS version you're working on?

 

You can try re-installing the app to check if that helps. If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Also, please ensure that Photoshop has the required permissions on your Mac by following the steps mentioned below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

The conversation here might also help: https://feedback.photoshop.com/conversations/photoshop/photoshop-not-responding-to-save-or-save-as/5f5f45d14b561a3d42614c6b

 

Let us know how it goes!

Regards,

Nikunj

 

Participant
July 10, 2021

I'm using PS v 21.0.3 and Catalina v 10.15.7. I will try to re-install the photoshop, thank you!

Participant
July 29, 2021

Hey did it work? I'm having the same issue