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mjmdvm
mjmdvm
Inspiring
October 22, 2020
Question

Photoshop 2021 broke the zoom tool

  • October 22, 2020
  • 12 replies
  • 17861 views

I just updated to PS 2021 and there is something seriously wrong with basic navigation. Zoooming and moving artwork leads to a strange and wild flickering. Literally the piece will start zooming in and out wildly regardless if the tool is engaged from the toolbar or via the Navigator. At the same time I lose all the definiton in any line work. The lines start switching between choppy and smooth as I scroll. There is also a huge amount of lag  with general scrolling. I do mostly illustration and digital painting so this odd behavior makes the new version of PS unusable for me.

Playing with the Graphics Processor settings in the Performance tab made no difference. I made NO changes in any settings during or after the update.

 

Any suggestions would be appreciated

I've attached a PDF of my system info. I updated my video card driver and my Wacom drivers and that didn't help. Windows 10 did update yesterday.

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    12 replies

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    justphotograms
    justphotograms
    Inspiring
    November 2, 2020

    I am experiencing SERIOUS lagginf problems on Mac as well.
    I do not think this is only a driverproblem. 
    Each time a new release is dropped it's the same old sh*

      mjmdvm
      mjmdvmAuthor
      Inspiring
      November 2, 2020

      I agree. It can't be just a driver problem if Mac users are having the same kind of issues . I suspect one of the new little features broke something- just like what happened with Illustrator a couple years ago when the editable toolbars were introduced. 

      This is the problem with subscription software. Things get added in a hurry to justify the rental fee and they wind up breaking the program.  

        JJMack
        Community Expert
        JJMackCommunity Expert
        Community Expert
        October 22, 2020

        Did you see this line in your PDF try other drivers

        Photoshop crashed on 10/21/2020 at 7:48:41 PM (GetGPUVendorAndRenderer)

         

        Yesterday 10/20/2020 driver your seems dated 

        glgpu[0].GLDriverDate="20200930000000.000000-000" 9/30/2020

        NVIDIA STUDIO DRIVER

         
        Version: 456.71
        Release Date: 2020.10.20
        Operating System: Windows 10 64-bit
        Language: English (US)
        File Size: 610.93 MB

         

        or 

         

        GEFORCE GAME READY DRIVER

         
        Version: 456.71  WHQL
        Release Date: 2020.10.7
        Operating System: Windows 10 64-bit
        Language: English (US)
        File Size: 610.84 MB
        JJMack
        mjmdvm
        mjmdvmAuthor
        Inspiring
        October 22, 2020

        Thanks for the reply. According to the NVIDIA website ( yesterday morning) that was the latest driver for my video card. All my other 2d and 3d graphics softwae are working just fine, including Illustrator 2021.  I can have PS 2020 AI 2021, Cinema 4D and DAZ Studio all open at the same time and there aren't any performance issues. Each program runs soothly without crashes, bizzare behavior or lagging. The issue is only  happening in Photoshop 2021.

        I'll check NVIDIA again. But I suspect I'll have to stick with Photoshop 2020 and hope a future update fixes the problem-again ( sigh). 

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