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lenartz69223189
Participant
October 26, 2020
Question

Photoshop [2021] crashes after I try to open a file

  • October 26, 2020
  • 2 replies
  • 7300 views

After I was updated to Photoshop CC 2021, I can't open anything in photoshop. If I open a file as open with from file explorer it crashes, if I open Photoshop I get and go to open and select a file it crashes. Disabling GPU seems to fix the issue as I can open files, but you know disabling your GPU gives you another set of issues with windows itself.

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    2 replies

    kossmultimedia
    kossmultimedia
    Participant
    June 18, 2022

    Having the same issue for a week now, I cannot get any work done. Tried disabling the GPU but that didnt work and updated. What gives? Very fustrated!!! 

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      October 26, 2020

      Hi there,

       

      Yes, it's a known issue with Photoshop after the 22.0 update. Could please update the Graphics drivers from the manufacturer's website and then, turn on the GPU from Photoshop preferences.

       

      Let us know, how it goes.

      Thanks,

      Mohit

      L
      lenartz69223189Author
      Participant
      October 26, 2020

      Hi,

      Updating drivers didn't work for me, but turning off GPU in Photoshop's preferences seems to solve the issue. Turning GPU back on results in a crash next time I open Photoshop. 

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