Skip to main content
EnzoDeCastro
EnzoDeCastro
Known Participant
April 9, 2021
Question

Photoshop 2021 doesn't detect my GPU

  • April 9, 2021
  • 11 replies
  • 7967 views

Hi, I just got the Photography bundle of Creative Cloud which includes Lightroom + Photoshop and I have been struggling for 3 days now, having sleepless nights if I may even, because the Photoshop which is my main driver in my line of work as a graphic artist isn't detecting my Asus 5700XT Reference card.

I used to own a bad copy of 2019 and found out that I bought it from an external sale website and bought 2021 from Adobe right away and got the cheapest bundle that included what I needed - Photoshop (When one of my colleagues let me know about it),

But then its been 3 days and I have been struggling and furious to make my PS 2021 work.


Things I tried:
1. Uninstall reinstall

2. Install each older version 1 by 1, nothing works, it would detect my GPU at first then afterwards, it wont (It will be greyed out, can't even check "Use Graphics Processor" option

3. Tweak the registry to detect GPU (AllowOLDGPU from Google)

4. I tried adding it to my Radeon Adrenaline software as a game to no avail

5. Uninstalling and reinstalling my GPU drivers

Then I found an article online that states, PS 2021 doesn't recognize 5700XT for now as it is a fairly new card and I'm like what the hell? I need PS in my line of work, and I don't want to opt out to use the illegal version of Photoshop again as I am afraid of security concerns.

I cannot use Photoshop without my GPU integrated as its slow as heck, no scrubby zoom, constant lagging, etc. Its just not an option for me and I didn't buy this to use the minimum features either.

Can someone help me?

    This topic has been closed for replies.

    11 replies

    G
    GREG5FC3
    Participant
    April 29, 2021

    You are certainly not alone.  I'm having the same issue with Photoshop not detecting my Nvidia Quadro 5000.

    N
    neophus775
    Known Participant
    April 26, 2021

    I got back this morning to the 22.1.0 and now by magic it doesn't detect my GPU... it's very very annoying... I have to put another previous version...

    F
    FauxValkan
    Participating Frequently
    April 26, 2021

    It's bizarre how it's 2021 and this is still an issue lol. The 2019 version I used before worked flawlessly..

    N
    neophus775
    Known Participant
    April 26, 2021

    I just installed the 22.0.0... it works...

      6
      68strat
      Participating Frequently
      April 23, 2021

      Hello all. Same problem here with Photoshop 2021 and a 5700XT. Was working fine previously, now showing as unknown GPU. I've re-installed PS 2020 and it works fine. 

      EnzoDeCastro
      EnzoDeCastroAuthor
      Known Participant
      April 24, 2021

      As I said in my post, you might wanna check again. After re-installation, it will appear again, try closing it and booting it again and you'll see "UNKNOWN GPU" again.

        F
        Felipe Guilherme
        Participating Frequently
        April 26, 2021

        same here, if I close photoshop and open it again I no longer recognize the gpu. (sick)

        F
        Felipe Guilherme
        Participating Frequently
        April 23, 2021

        Hello Guys, 

         

         

        same problem here!!

        i7 8700
        16gb ram

        nVidia QUADRO P620

        SSD 240 gb ps/so

        M
        massimilianop15912485
        Participant
        April 23, 2021

        same problem;  Nvidia GTX 1650 4Gb Vram

        I updated Nvidia Driver WHQL DRIVER Studio 462.31, photoshop preferences deleted, at first Photoshop restart it's all ok, but from the following start, the graphic processor is missing again...
        I got last release of Photoshop 22.3.1

         

         

         

        N
        neophus775
        Known Participant
        April 22, 2021

        Okay magically the problem appears although I didn't update Photoshop and it works until yesterday -_- I have to find the problem...

        N
        neophus775
        Known Participant
        April 22, 2021

        I got back to another previous version... it works...

        EnzoDeCastro
        EnzoDeCastroAuthor
        Known Participant
        April 22, 2021

        Did you try closing it and booting it again if it still uses the GPU?

        D
        defaultrimj5km5ldd2
        Participant
        April 20, 2021

        Same problem here with a pro setup: Quadro P2000, i7-8850H and 16M DDR4 2666.

        L
        Loralyn5E71
        Participant
        April 20, 2021

        Hello

         

        I experienced the same after the update, I did everything like updating the driver but still the same.

        I uninstall the latest update and resintall the previous one using Adobe cloud, works well for me.

         

        I hope this help.

        N
        neophus775
        Known Participant
        April 13, 2021

        I've installed today the new version (v 22.3.1) and had the same problem (I have the 5700XT graphic card too with a ryzen 7) I got back to the latest version and Photoshop detect my GPU, weird...

        N
        neophus775
        Known Participant
        April 13, 2021

        got back to the previous version sorry and it works again

        EnzoDeCastro
        EnzoDeCastroAuthor
        Known Participant
        April 17, 2021

        I updated to the latest version, still the same. Detects it at first, then I boot it another time, it doesn't detect it anymore.

        EnzoDeCastro
        EnzoDeCastroAuthor
        Known Participant
        April 13, 2021

        Updated my Photoshop to the latest 22.3.1 DID NOT FIX my problem either.

        Can an Adobe representative help me please? Why is this happening? Why wasn't a disclaimer put when I bought this product with something like "AMD 5700XT is not supported by Photoshop 2021".

        I checked the requirements and my pc is legible to have this, its been almost a week now and still no help given. I am truly dissapointed. 

          T
          Test Screen Name
          Legend
          April 13, 2021

          "Can an Adobe representative help me please? " This is a community forum, NOT a way to contact Adobe representatives. You need to contact Customer Service by phone or chat.

          Show more replies
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices