Photoshop 2021 on MacBook with Big Sur 11.1

Question

Sometimes, not all, when I press cmd/z to undo something the photoshop file goes to desaturate, and I cannot undo it. Today 01/21/2021 this happened the only way out was to force quit. When I re-opened the file I was missing an entire layer with 1 1/2 hour worked gone. Just wondering if anyone else has had this problem.

nikunj.m · Answer

Hi,

We're sorry about the trouble with Photoshop. Would you mind telling us if you started experiencing the issue after an update to Photoshop or to macOS? When you force quit the application prior to losing the layer, did you save the file? Please ensure you have all available updates installed for Photoshop.

Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac & check if it helps.

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

Let us know how it goes!

Regards,

Nikunj

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