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Jona Jason5CFA
Participant
January 4, 2021
Question

Photoshop 2021 Save as function not working

  • January 4, 2021
  • 5 replies
  • 3425 views

I was working on a project yesterday and notice that the save as function is not working. Tried to use the hotkeys and pull down menu but nothing works.

I read a lot of complaints regarding the same issue and tried possible solutions but still no luck fixing the problem. One post even mentioned about the graphic card incompatibility but I don't think this is a problem with my laptop as I was able to save a .psd file with one of the photos that I am currently working on about a week ago.

 

Anyone who's experiencing the same issue? 

    This topic has been closed for replies.

    5 replies

    S
    Samantha5C3E
    Participant
    March 11, 2021

    yes!

     

    J
    Jona Jason5CFAAuthor
    Participant
    January 10, 2021

    I tried following the troubleshoot guide every step, reinstalling the oldest version that I can get (21.2.4), resetting the preference, giving PS full disk access. None of these methods works. Any other ideas?

    KR Seals
    Community Expert
    KR SealsCommunity Expert
    Community Expert
    January 7, 2021

    In the Creative Cloud app there is a list of your apps. Next to the line with Photoshop, click on the three dots at the very right. That will bring up a choice of "Other Versions" choose that and reinstall the one you want.

    Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
    J
    Jona Jason5CFAAuthor
    Participant
    January 7, 2021

    Thanks for this. Working on it now. Hope this works.

    S
    silke schwarm
    Participant
    January 4, 2021

    I had the same problem. I tried and checked every step in Adobe's troubleshooting link, but it didn't change anything. It wasn't until I uninstalled the latest version (22.1) and re-installed the older version (22.01) that the problems went away.

      J
      Jona Jason5CFAAuthor
      Participant
      January 6, 2021

      How did you download the previous PS version?

      Bojan Živković11378569
      Community Expert
      Bojan Živković11378569Community Expert
      Community Expert
      January 4, 2021

      Did you read this instructions on official page https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html#Programerrorwhilesavingfiles

      J
      Jona Jason5CFAAuthor
      Participant
      January 6, 2021

      I don't have this error. What happens to me is everytime I click the save us on the drop down menu or use the hot keys, nothing comes out. No pop up window or anything. 

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