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Brian Cliff
Participating Frequently
May 10, 2021
Question

Photoshop 2021 will not launch

  • May 10, 2021
  • 1 reply
  • 1411 views

Update to 22.3.1 causing bizarre behaviour as follows;

- cold boot computer and attempt to open Photoshop

- "Adobe Photoshop 2021 quit unexpectedly" error message is displayed; Clicking on "Reopen" produces the same result

- Restart computer.

- Open Photoshop; it launches successfully and functions normally.

- Close/Quit Photoshop

- Open Photoshop

- "Adobe Photoshop 2021 quit unexpectedly" error message is  again displayed.

- Uninstall, re-install; Photoshop will not launch until computer is re-started.

- Computer restart is necessary every time I want to launch Photoshop.

Suggestions anyone??

Operating system:  iMac, OS 10.15.7

3.8 GHz Quad-Core Intel Core i5

16 GB 2400 MHz DDR4

Radeon Pro 580 8 GB

This topic has been closed for replies.

1 reply

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
May 10, 2021

Hi

Have you tried resetting your Photoshop preferences

https://helpx.adobe.com/photoshop/using/preferences.html

If that doesn't help try reverting back to version 22.3 from the Creative Cloud app

B
Brian CliffAuthor
Participating Frequently
May 10, 2021

Morning,

 I am already using 22.3 and I previously tried reverting  to 22.2 with no success. What I find so puzzling is that the problem disappears when I do a system restart - but I can never open Photoshop after a cold boot.  I'm using Photoshop now without any problems. I can quit it and then open it up again and its functions normally. I'll try resetting the preferences - after I have another cup of coffee - and see if that helps. 

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