Photoshop 2022 (any version, including the most current) randomly hard reboots PC. IS GPU related.

Hey Jeff

I haven't run the memory test yet, but I did a few other things. I can say that PSD and TIF files didn't crash or reboot the computer even when using the ACR filter to do things. I placed a bunch of those types of files in 1 folder and ran an Action and had no problem. I tried this is all the main settings; basic, detail, & optics. Optics would only let me use a lens profile if the file matched. I tried to set up an Action where I opened a RAW and applied only the lens profile. I then tried to make the actual Action by using ACR's "Apply Previous Settings" but it didn't work right due to the profile not matching.

While I tinkered around trying to see if I could force a profile onto a file PS hard rebooted. I think that was when I was recording an Action using a specific XMP file that only had the camera/lens profile in it.

I have everything from the Event Viewer at, Windows Logs / System from the point of the critical error up to until Windows finished rebooting.

I need an email to send this set of event logs too.

Thanks

Greg

@djuncheg117156386 You are probably seeing something different than the OP on this thread. 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

Just instnt crash PS itself for me. 

If its start happen - its will crash until im reboot.  And its happen every second run. 

Devs just forgot about stability and optimization.   You no need this stupid things if you monopolyst and have subscribe selling system. So, im dont expect any improvments there. 

Checking RAM: it's worth doing but I personally think it's a long shot in this case. So it would fall into the category of due diligence in order to rule it out. The old fashioned way required using a test tool like MemTest86 but I believe modern versions of Windows have a built-in ability to schedule a RAM test. A few minutes of searching online should indicate how.

Does Ps have the ability to do active logging as you describe... I don't work directly on the Ps product but I'm not aware of such a thing, no. Besides, if the overall problem is of a similarly random nature as the case we examined it is not clear that would help (if things just go boom at a seemingly random time, logging may not provide much insight).

For any case of a Ps crash (as opposed to a reboot), please always submit it with your email and also let us know about it here. No worries about pointing us to ACR. We need to follow every lead and reviewing that case did provide a lot of good insight for us. It did help to demonstrate how strange a case this is.

But the reboots suggest that something much more insidious is going on as modern operating systems such as Windows 10 are purposely designed so that programs cannot take down the entire computer as they effectively operate in a sandbox which insulates each program from the OS and all other programs. There should be no way a program by itself can reboot the machine (that happening usually implies a driver problem, an OS problem or a hardware problem, though of course Ps or another program could somehow be triggering it). 

REBOOTS: Have you reviewed the Event Viewer to see what it may say about the reboots? Here is a link to a page which provides some guidance on how to do this. 

Hi

Thanks for the report. I must say though, my thoughts on having a completely unique issue is, "ugh."

I'll find a program to check my ram. If you have one you would like to suggest, please let me know.

Something broken deep inside Windows? It's Windows. I don't even know how to respond to that. 🙂

In regards to the hard reboots, does PS not have some sort of active log that it runs that can be looked at later?
Is there an Adobe program that would log that sort of thing that you only give out on a case by case basis for problems like these?

Lastly, in my reply before this one I mentioned that I get these reboots (reboots are about 90% vs 10% for crashing) even doing completely random things that have nothing to do with ACR. I remember once trying to simple switch to another tab I had open and it hard rebooted. That shouldn't have anything to do with ACR. I'm wondering if you're focus on ACR is partly my fault. Because this is such a random problem, I wasn't going to just sit on the PC and do PS work that I actually didn't need to do just to hope it crashed instead of reboot. So I set up an action to open a raw file and resize it to a small JPG in Image Processor. I'm going to set up a different action that does some random things to PSD files and see if I can get it to crash. I'll let you know if it does a hard reboot, but without a way to submit data, the usefulness of such info is obviously limited.

Thanks

Greg

Hi Greg,

The engineering team has analyzed the Crash Report case you encountered as this provides us with data of what is happening on your machine at the time (unlike the reboots, where we don't really have any data).

The Crash Report case showed that in that instance it crashed while using ACR inside Photoshop. It is a unique report in our database (we have not seen any others like it). The short story is that something went wrong very deep inside with addresses set up when Windows launched the program. The technical description here would be that the process IAT (import address table) contained a bad address to a Windows system function but the important thing is that this is not common and it is quite strange. From the look of it, it is probably not due to faulty RAM (something always worth checking) but rather it looks to us as if the address was specifically changed or simply not set correctly (which would be quite odd). So this suggests the issue is not really directly related to ACR, even though ACR code happened to be operating when the crash occurred. 

It seems likely that this is somehow connected to the machine reboots although we haven't been able to think of anything which would cause both types of issues.

A program like Ps should not itself be able to trigger machine reboots. Such a problem is more commonly caused by a driver problem (or worse). I don't doubt what you are experiencing but so far we have not heard reports of this happening to anyone else.

Please keep us posted if you find out anything more. Jeffrey mentioned the possibility of a "damaged OS installation". Based on the types of severe problems you are seeing we can't help but wonder if there is some problem there.

Respectfully,

Bruce Kaskel - Senior Computer Scientist II - Camera Raw Engineering - Adobe Inc.

Jeff I just realized that this issue might be a bit more complex.

I did some of this testing using an Action in Image Processor because the crash or reboot was random and I was done the work I needed to do. It was the weekend and I needed a break. 🙂 Because of that, the reports you have are from me processing raw files over and over to small jpgs with my copyright info attached.

The thing is, when I used PS organically I would get crashes and/or reboots just from doing random things. I remember one where I clicked a different tab to bring it to the front (possibly just from hovering over it, not sure) and it rebooted. That would have nothing to do with Camera Raw would it? I was already done with Camera Raw and was editing in PS directly.

The only thing that I could think of trying is using the program that completely wipes all Nvidia drivers off a PC and reinstalling the most recent Studio drivers and seeing if that helps. I'm not sure if it will because this is a pretty new PC. Only about 5 months old and its never had a different GPU in it. Different Nvidia drivers, yes, but not different GPUs.

Thoughts?

Greg

I have an inquiry out to the ACR team. It might be tomorrow before I hear back.

Excellent! Well, excellent that you now know.

Is this a known issue? Are others having this crash? Hopefully it's the same bug for the hard reboot.

What I find odd is that it didn't do it for 22.5.7 since I'm using the same version of Camera Raw for both.

Do you want me to try using 22.5.7 more to see if I can get it to hard reboot or crash on that version as well?

Thanks!

Thanks. The crash report shows Camera Raw as the component that is crashing.