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Photoshop 2022 crashes

Forum|Forum|4 years ago
October 27, 2021
35 replies
30284 views

Photoshop crashes all the time! Especially when I go to use the paint bucket tool

Windows

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Correct answer J453

It looks like most of the crash reports on this thread were fixed in the 23.0.1 update. If you've haven't updated to 23.0.1, please do. If you're still crashing using 23.0.1, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

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Robert23113404db7p

Participant

Ours crashes every time we use Liquify - every time 😞

Breathtaking Vintage

Known Participant

Ours crashes pretty much every time we try to use Edit>Content Aware Fill.

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Lynne Calvert

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scottm28807177

Participating Frequently

I have just tried again with version 23.1 after no success with 23.0 and 23.0.1. Sadly still the same - PS opens normally and stable until I select the object selection tool. There are no reports I can forward as the computer (W11 NVidia 1080) goes straight into a reboot a few seconds after the tool is selected. Everything is stable in all other programs and there are no issues running PS 22.5.4 or LR using the object selection tools. There must be a bug in the PS software and I will have to stay with PS 22.5.4 longer term it seems. Frustrating as I don't want corruptions coming from these reboots with repeated attempts with new versions .

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imorozoff2

Participant

Installed version 23.02 this morning and have had nothing but issues. Won't open multiple files from LR, becoming un-responsive on simple tasks, won't save and close files, etc. Reverted back to 22.5.3 and all is fine.

Spyler25

Participant

Still happening on my Surface Pro....constantly...has rendered it nearly unusable

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michaeld19700955

Participant

I am surprised that a company as established as Adobe does nto have better QC .. i have been crashing in photoshop whenever there is anything in my clipboard on Windows 10. Im now wasting time updating everything in hopes it fixes this.

sleerfnivek

Inspiring

Just FYI - There is a known clipboard issue having to do with the "new" clipboard that lets you keep multiple items on the clipboard. I don't think there's been an actual bulletin about it as I only got them to even acknowledge it a few months ago. Now they have me in a small group of people that have the problem and have us trying things trying to nail it down. One thing that it does is prevent you from copying/pasting anything but basic text values in Excel. So normally you could have a sheet with formatted text centered, a blue background, borders, etc. Copy or cut, go to paste it elsewhere and instead of getting the same thing you copied, you just get the plain-text in the cell. Normally by default it should paste exactly what you copied and when you right-click it should give you choices such as paste the format only, the values, and several other options- all which completely disappear. It depends on what other data is in the clipboard and disabling the clipboard history corrects it.
I haven't run into problems with PS but I don't use it as much as I use Excel. I'm curious if there is a connection. You may want to go into the Windows settings and first clear the clipboard, then disable the clipboard history, reboot, and see if this fixes it. If not, then try disabling the clipboard sharing option as well. If either works it would be great if you could let me know so I can report it. I'm going to enable it and use PS and see if maybe copying something in PS is causing the Excel problem.

Autodidactic Attention Deficit Disordered PolymathLenovo Thinkpad Yoga X1 Carbon Intel i7 Gen11Win11 Pro - Clean install Dec 15, 2024

PECourtejoie

Community Expert

There has been a 23.0.2 update that lists some fixes for crashes on startup with a mac, and crashes with an Intel 12th Gen. Did it fix the problems for some of the users.

sleerfnivek

Inspiring

I suspect fonts as my issue and I'm slowly working through that. I'm running a 9th gen i7 with 32GB and samsung ssd as a separate scratch drive. I rolled back several versions and ended up having the same problem even using a person that was working just fine six months ago. So that seemed to narrow it down to a Windows update which I wouldn't be incredibly surprised about since I'm running a dev preview on this machine which just so happens to also have a dual digitizer touch screen. But I took a slightly older model of the same machine that I keep around in case I break this one in the field, upgraded it to the same version of Windows, installed the same older version of Photoshop and didn't have a problem.

After a lot of head-scratching I realized that when doing the clean install on this machine, shortly after installing Windows, I installed my personal font collection then I have been accumulating for years. This seemed to be the only thing that I did different between the two machines. So I installed the same collection on the older machine and sure enough, ran into the same problems.

So I have isolated my problem to being related to fonts. More specifically, any that were installed in the last 6 months. I'm working through that as I have time and I feel confident that this is the cause. If I never come back again with another update then it's safe to assume this was the problem.

Autodidactic Attention Deficit Disordered PolymathLenovo Thinkpad Yoga X1 Carbon Intel i7 Gen11Win11 Pro - Clean install Dec 15, 2024

PECourtejoie

Community Expert

@sleerfnivek good troubleshooting. I guess you know the half and half method for finding the offending fonts?

REmove half of them, if it works, the problem is in the other half, etc. (the caveat being that there can be several bad fonts.

Remember also that Type 1 fonts are being unsupporte, but should not cause a problem: https://community.adobe.com/t5/photoshop-ecosystem-discussions/postscript-type-1-font-support-has-come-to-the-end-of-support-in-the-photoshop-23-0-release/td-p/12502807

victorn83641960

Participant

today ive spent atelast 5 hrs of unloading and loading diffeernet v of photoshop. when I use the warp tool it crashes. Im lost and im losing time and work due to this problem. it literaylly just started yesterday. 11/23/221

sleerfnivek

Inspiring

I just came here to see if I was the only one. Apparently not.....

If I enable the "product improvement" option in the settings, does that take care of getting logs to the devs, or is that something I would need to do separately?

I closed up my shop after 24 years and moved on to telecom but I still dabble for fun. So I'm not in a production environment and am available for real world testing of any patches if necessary.

I'm working on a laptop and two weeks ago I got fed up with the crashing and did an entire clean install.
This machine is running WIN10 21H2 19044.1381 with feature exp pack 120.2212.3920.0 on the Release Preview channel which is my most stable system and has been otherwise running just fine.

Even after a clean reboot, no other apps running except stuff like OneDrivee in my tray, working with just two 8.5x11 flyers side by side, from the very beginning I notice that some of the images that are darker will have a white edge and scrolling in will make it go away. Over about 10-20 minutes it will get worse and where zooming in or out would get rid of it before, minimizing and maximizing will do it. It starts to grow sluggish and certain changes just don't take - like a graduated fill in a selection box just does nothing, clear ir out, redraw, fill again and it takes.... then eventually just hangs with whatever tool was open. It can be minimized. All else on the machine appears to work. On the most recent hang I just walked away for 4 hours and came back to it still being hung up.
Knowing what I'm up against I'm going to make some adjustments to the memory and see what else I can do in the settings to make it crash faster or more slowly. Maybe that will help give a starting place.

Autodidactic Attention Deficit Disordered PolymathLenovo Thinkpad Yoga X1 Carbon Intel i7 Gen11Win11 Pro - Clean install Dec 15, 2024

SteeleCowboy

Known Participant

UPDATE: As mentioned by myself previously, and many others, the 2022 version was incredibly unstable/unusable. I saw one post mention the multiple monitor setup, and it got me thinking...I am on a late 2019 MacBook Pro and use the CalDigit powered dock to run my dual-monitors and all my USB devices. I unplugged from the CalDigit and did a complete removal (preferences removed as well) of the 2022 version of PS...I then manually went into the app folder and deleted any remaining folders (including any plugin folders that for whatever reason still remained). I rebooted the MacBook and then did a reinstall of PS2022 without being plugged in to my CalDigit...I then launched PS2022 on the main MacBook screen and it worked...used it briefly on a few images, shutdown the app, relaunced a few more times, etc...once I was convinced it wasn't going to crash again, I reconnected to the CalDigit and launched again on my dual-monitor setup (not using the laptop screen itself, so not 3 screens)...and so far, after almost a week...its remained working as it should. It is build number 23.0.1 just for reference. I would also mention that I had reinstalled PS2021, (concurrently with the PS2022), and it was running fine. I have since removed that version and am only running PS2022 now.

Since I am not a developer, nor do I know how to read any of the build code for either Mac or Windows, I'm only surmising that one possible cause of the crashes, in some instances, may be a multiple-monitor configuring and some weird issue with PS2022's code base. Just a guess on my part. (I was once a graphics engineering analyst at Dell in a previous life and I saw many issues with apps/programs that didn't play nice with more than one monitor.)

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J453

Legend

@SteeleCowboy Is this one of those docks that has a GPU in it?

SteeleCowboy

Known Participant

No, and I should have mentioned that...it's simply a powered dock with HDMI/USB and various inputs/outputs...image attached from the vendor.

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auzat

Participating Frequently

Hi every body,

Using an OSX platform I found a solution in order to resolve crashes with PS2022 when opening it. Adobe suggested solution is creating and using a new profile. What a strange idea losing all information and setting in my Mac... Nevertheless coming from this idea, I decided to cancel all information in my libraries including PS2022, PS 2021and installing after PS2022.

Great solution currrently PS2022 runs fine with no crashes.

J

J453Correct answer

Legend

It looks like most of the crash reports on this thread were fixed in the 23.0.1 update. If you've haven't updated to 23.0.1, please do. If you're still crashing using 23.0.1, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

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Anna5FBA

Participant

Hi Jeffrey,

I've been submitting crash reports since last week. Ever since I updated to Photoshop 23.0.1, much of what I do results in a crash. I can't pinpoint what it is, because it seems random.

Prior to the update last week after updating to Photoshop 23, it was mostly crashing when I had touch sceen on. I noticed many people had a similar issue so I turned it off.

Now that I have the 23.0.1 update, I'm still not using touch and it's still crashing and it's getting a little ridiculous. My processor is a AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz, with a Nvidia Quadro P4 graphics card, so I don't think it's my machine that is causing this. It was fine before. Last year, it never crashed once. Now, it's literally every, single, time.

After a certain number of crashes and losing work, I hope we can get a prorated refund for what we are paying. I don't see any solution other than admin asking if we have submitted crash report. It sounds like that's what everyone is doing.

aliophelia

Participating Frequently

Clearly this was not the case! I would like a refund since I spent 4 hours with Adobe!

Sent from my iPhone

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