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maungle
maungle
Participant
January 24, 2022
Question

Photoshop 2022 won't open on Windows 10

  • January 24, 2022
  • 1 reply
  • 1033 views

Whenever I try to open Photoshop it starts opening, then just disappears. I've uninstalled and re-installed through Creative Cloud, so am running the latest version (23.1.1). I've also used the Adobe CC Cleaner tool to remove the application and reinstall. Any suggestions on what else I can do to try and get this operational? Other Adobe applications running all seem to open OK.

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    1 reply

    J
    J453
    Legend
    January 25, 2022

    First, try updating your graphics driver and re-enable Use Graphics Processor. https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

     

    Then, restore your preferences using this manual method:
    https://helpx.adobe.com/photoshop/using/preferences.html#Manually
    Does it work correctly?
    If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
    If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

     

     

    maungle
    maungleAuthor
    Participant
    February 3, 2022

    Thanks. I updated to the latest drivers through Dell (as my machine's recommended OEM) - and managed to open Photoshop by changing the graphics preference to Power saving - trying the High performance option didn't work - as per the screenshot below. While I can open Photoshop, it's telling me that my graphics drivers are incompatible, but I'm not sure what I now need to do to get this working properly. I've been a Photoshop user for 20+ years, and this is the first time I've ever had an issue like this.

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