Photoshop 2024 failed to save
- September 26, 2023
- 3 replies
- 7718 views
At first I thought I had made a mistake but the more I look into the issue the more it's looking like the 2024 version of Photoshop I installed last week failed to save my work. I attached my system information. I copy/pasted a version of a project and renamed it to a new version and got to work on it. I saved and backed up my work to multiple locations after I was done for the day, as I do everyday; but when I went to open the file this morning it was the old copy I had versioned, and none of the work I had done after that was saved. I worked on it all day, saving throughout, and when I came back to it (clicking its thumbnail on the home screen) the prompt said the file was moved on deleted and it was removed automatically. I asked my coworkers if anyone had moved my file but nobody had. I went into 'file>open recent' and a new prompt said the file failed to open due to a program error and it was removed from the list. I went to open it from my file expolorer, and the document was there, named properly, so it wasn't moved or deleted, yet it was the copy/pasted version without any new work, so it was a copy of the previous pasted document with the right name. I thought I would fish it back out of my backups but the backups were also the previous version, so fir about 10 hours my work wasn't being saved (and when I save I back up to three other locations). At first I thought I had backed up the target location over the source location, but after investigating, other documents like the linked smart object files that are Illustrator Vectors (therefore a separate, illustrator file) were properly updated, which means I didn't commit a reverse backup because all files except for the one Photoshop file, are the latest ones. I thought maybe it was a memory issue, but the file is small (181MB). I believe a potential corruption may have happened in the new 2024 Photoshop version because all the other documents (the illustrator ones) saved properly, in the main location and reflected in all my backups. I am not entirely sure what happened, or why Photoshop prompted that it couldn't find/open a file that wasn't moved or deleted.
