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Participating Frequently
September 26, 2023
Question

Photoshop 2024 failed to save

  • September 26, 2023
  • 3 replies
  • 7718 views

At first I thought I had made a mistake but the more I look into the issue the more it's looking like the 2024 version of Photoshop I installed last week failed to save my work. I attached my system information. I copy/pasted a version of a project and renamed it to a new version and got to work on it. I saved and backed up my work to multiple locations after I was done for the day, as I do everyday; but when I went to open the file this morning it was the old copy I had versioned, and none of the work I had done after that was saved. I worked on it all day, saving throughout, and when I came back to it (clicking its thumbnail on the home screen) the prompt said the file was moved on deleted and it was removed automatically. I asked my coworkers if anyone had moved my file but nobody had. I went into 'file>open recent' and a new prompt said the file failed to open due to a program error and it was removed from the list. I went to open it from my file expolorer, and the document was there, named properly, so it wasn't moved or deleted, yet it was the copy/pasted version without any new work, so it was a copy of the previous pasted document with the right name. I thought I would fish it back out of my backups but the backups were also the previous version, so fir about 10 hours my work wasn't being saved (and when I save I back up to three other locations). At first I thought I had backed up the target location over the source location, but after investigating, other documents like the linked smart object files that are Illustrator Vectors (therefore a separate, illustrator file) were properly updated, which means I didn't commit a reverse backup because all files except for the one Photoshop file, are the latest ones. I thought maybe it was a memory issue, but the file is small (181MB). I believe a potential corruption may have happened in the new 2024 Photoshop version because all the other documents (the illustrator ones) saved properly, in the main location and reflected in all my backups. I am not entirely sure what happened, or why Photoshop prompted that it couldn't find/open a file that wasn't moved or deleted.

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3 replies

Participating Frequently
December 14, 2023

The same is happening to me, I left my computer on to finish my work now and try to save as jpg, png was possible, but it should be a psd, because I'm not finished. I tried TIFF, PSB and none would save.  Now I was trying to open PS 2023 but it takes me back to 2024. Lucky me it's a personal Christmas card and not client work.

Kevin Stohlmeyer
Community Expert
Community Expert
September 26, 2023

@Dima5C74 where were you saving your files?

Dima5C74Author
Participating Frequently
September 26, 2023

On the desktop app version of OneDrive (which is accessed through Windows File Explorer instead of uploading/downloading on the site). I have been using that system for about two months. The document is saved locally and is synced to the OneDrive servers, which doesn't version as far as I know. This is the first time I encountered this issue.

Kevin Stohlmeyer
Community Expert
Community Expert
September 26, 2023

@Dima5C74 that is not a supported workflow using Photoshop. The issue is OneDrive is trying to sync as Photoshop is actively saving. Save to a local location then drag into your OneDrive synced folder.

kglad
Community Expert
Community Expert
September 26, 2023

<moved from cc desktop bugs>

jane-e
Community Expert
Community Expert
September 26, 2023

 

 

<moved from cc desktop bugs>

By @kglad

 

 

 

@Dima5C74 Since you are not a Photoshop Developer, I've moved your post again — this time to the Photoshop forum.

 

Jane

 

Dima5C74Author
Participating Frequently
September 26, 2023

Thanks! I want to add here since I can't edit my original post that at some point during the day Photosop did open the "save as" prompt when I saved (ctrl+S), which has happened in previous versions of Photoshop (where it will forget where the file is being saved mid-use); in which case I will either make a new save or overwrite the original file. I overwrote the file that time. I am guessing it may still have lost the path somehow. However I was fairly far along my production process and none of the previous saves were implemented either so I am not sure if this is vital information. I also will attach here the latest NGLClient.log from that day and a screenshot of one of the error messages I get when trying to open an embedded smart object.