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Participant
January 19, 2024
Question

Photoshop 2024 opening multiple files

  • January 19, 2024
  • 1 reply
  • 1148 views

Hello,

Recently installed Adobe Photoshop 2024. Program works fine except when I try to open more than 5 image files. When opening the 6th file, the program consistently freezes or crashes. Changing scratch disk size has had no effect.

Has anyone else experienced this issue? Any idea of the cause or solution?

Thanks in advance.

This topic has been closed for replies.

1 reply

Ged_Traynor
Community Expert
Community Expert
January 19, 2024

@NPS2024 no issues here opening more than 5 files for me with Photoshop version 25.3.1, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

NPS2024Author
Participant
January 19, 2024

Thanks!

The entire thing is huge.

Here is what I think would suffice?

 

Adobe Photoshop Version: 25.3.1 20231212.r.241 46eb480 x64
Number of Launches: 21
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3930
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3408 MHz
Built-in memory: 24473 MB
Free memory: 15683 MB
Memory available to Photoshop: 18555 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.2.0
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.0.0.9
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Radeon Pro 570
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,044 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.0
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display Type: SDR

Ged_Traynor
Community Expert
Community Expert
January 19, 2024

@NPS2024 not enough info there, can you post the whole thing