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andrew_9483
Participant
January 2, 2025
Answered

Photoshop 2025 Crashing while Opening - MBP M3 Max

  • January 2, 2025
  • 5 replies
  • 780 views

I have never had an issue ever with PS.  The past few days it has been crashing while trying to open.  I need it to work.  Macbook Pro M3 Max.  I've included the logs.  Can someone tell me whats going on?  I uninstalled PS and Creative Cloud App already and reinstalled.  That didn't fix.  

 

(Crash report moved to a text file attached with the post to reduce the size)

Correct answer creative explorer

@andrew_9483 When you uninstalled it did you use Adobe Cleaner? From Adobe's website? Just to make sure all of Photoshop 2025 is removed. I wouldn't trust any other third-party website, only adobe.com,
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Next, was Photoshop 2024 running the same issues? Did your recently upgraded to Photoshop 2025? 
Try using Phoothop 2024 if it has the same issues. 

I had a similar issue with Adobe Illustrator (I know, you said Photoshop) / Chrome issues, and what Apple told me was to uninstall Illustrator, but also manually remove the contents in the Preferences and Cache (Library) on the MAC, and restart the Mac. Then install the apps again. Once I did that, the Mac is working great! 

5 replies

A
andrew_9483Author
Participant
January 3, 2025

Thanks everyone.  It is fixed.  There were reminents of the On1 plugin left from uninstalling plus I used the Adobe Cleaner for good measure.  Back to work I go!

creative explorer
Community Expert
creative explorerCommunity ExpertCorrect answer
Community Expert
January 3, 2025

@andrew_9483 When you uninstalled it did you use Adobe Cleaner? From Adobe's website? Just to make sure all of Photoshop 2025 is removed. I wouldn't trust any other third-party website, only adobe.com,
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Next, was Photoshop 2024 running the same issues? Did your recently upgraded to Photoshop 2025? 
Try using Phoothop 2024 if it has the same issues. 

I had a similar issue with Adobe Illustrator (I know, you said Photoshop) / Chrome issues, and what Apple told me was to uninstall Illustrator, but also manually remove the contents in the Preferences and Cache (Library) on the MAC, and restart the Mac. Then install the apps again. Once I did that, the Mac is working great! 

m
Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
January 3, 2025

Looks like a crash caused by a On1 filter./plugin

 

If you hold down the Shift key while launching Photoshop to skip loading optional and third party plugins, does Photoshop start and run?

 

A
andrew_9483Author
Participant
January 2, 2025
Please download the attached file to view this post
nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
January 2, 2025

Hi, we're sorry about the trouble! 

Did you try removing the preferences of Photoshop when re-installing? If not, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/3Pl0TCk

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/3PmRFWi

 

Let us know if that makes a difference!
Thanks,
Nikunj

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