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A
Anonymous
October 7, 2020
Question

Photoshop 21.2.4 crashes on start

  • October 7, 2020
  • 1 reply
  • 258 views

Since recent i´m not able to start Photoshop.

It shuts down instantly and shows the following crash report.

I already de- and reinstalled photoshop, the creative cloud, every other programm and cleaned everything it with creative cloud cleaner. None of that worked.

 

Does somebody has an answer on this problem?

 

 

 

This topic has been closed for replies.

1 reply

A
Anonymous
October 7, 2020

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">

<time year="2020" month="10" day="7" hour="15" minute="17" second="37" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>

<user guid="b09565e6-45d5-4a92-ae3e-1727773848ee"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="32702" machine="AMD Ryzen 7 2700 Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3194 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1080" description="NVIDIA GeForce GTX 1080" driverDate="20200924000000.000000-000" driverVersion="27.21.14.5655" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1B80&#38;SUBSYS_33631462&#38;REV_A1&#92;4&#38;1DA95F35&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF060003F3">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFF060003F3" symbolname="load_torq_native"/>

<stackStatement index="1" address="0x00007FFF05F14048" symbolname="load_torq_native"/>

<stackStatement index="2" address="0x00007FFF05F10EB5" symbolname="load_torq_native"/>

<stackStatement index="3" address="0x00007FFF05F0CB6C" symbolname="load_torq_native"/>

<stackStatement index="4" address="0x00007FFF05F0AE14" symbolname="load_torq_native"/>

<stackStatement index="5" address="0x00007FFF05F0A55E" symbolname="load_torq_native"/>

<stackStatement index="6" address="0x00007FFF05F103E8" symbolname="load_torq_native"/>

<stackStatement index="7" address="0x00007FFF06022E0C" symbolname="load_torq_native"/>

<stackStatement index="8" address="0x00007FFF0601AD36" symbolname="load_torq_native"/>

<stackStatement index="9" address="0x00007FFF063548E0" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="10" address="0x00007FFF06353DEB" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="11" address="0x00007FFF06354168" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="12" address="0x00007FFF06353F6E" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="13" address="0x00007FFF0654E37D" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="14" EndlessStack="TRUE"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0xD6055A3DA02B0000"/>

<register name="RDX" value="0x0000000000000001"/>

<register name="RSI" value="0x000000F7B20FE330"/>

<register name="RDI" value="0x0000021737645540"/>

<register name="RSP" value="0x000000F7B20FE1F0"/>

<register name="RBP" value="0x000000F7B20FE338"/>

<register name="RIP" value="0x00007FFF060003F3"/>

<register name="EFL" value="0x0000000000010256"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

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<binaryImage start="0x00007FFF78050000" end="0x00007FFF7805C000" path="netutils.dll"/>

<binaryImage start="0x00007FFF66170000" end="0x00007FFF66189000" path="samcli.dll"/>

<binaryImage start="0x00007FFF01ED0000" end="0x00007FFF026D3000" path="adobe\ScriptingSupport.8li"/>

<binaryImage start="0x00007FFF77930000" end="0x00007FFF7798A000" path="winsta.dll"/>

<binaryImage start="0x00007FFF65150000" end="0x00007FFF6519A000" path="adobe\winrtsupport.dll"/>

<binaryImage start="0x00007FFF763F0000" end="0x00007FFF7642B000" path="rometadata.dll"/>

<binaryImage start="0x00007FFF6EA20000" end="0x00007FFF6F1B5000" path="OneCoreUAPCommonProxyStub.dll"/>

<binaryImage start="0x00007FFF56490000" end="0x00007FFF56536000" path="StructuredQuery.dll"/>

<binaryImage start="0x00007FFF5F0B0000" end="0x00007FFF5F1F6000" path="Windows.StateRepositoryPS.dll"/>

<binaryImage start="0x00007FFF711E0000" end="0x00007FFF711FD000" path="nlaapi.dll"/>

<binaryImage start="0x00007FFF71B20000" end="0x00007FFF71BE6000" path="Windows.Storage.Search.dll"/>

<binaryImage start="0x00007FFF4EDE0000" end="0x00007FFF4EE08000" path="mssprxy.dll"/>

<binaryImage start="0x00007FFF72250000" end="0x00007FFF722D5000" path="MMDevAPI.dll"/>

<binaryImage start="0x00007FFF78930000" end="0x00007FFF7895C000" path="devobj.dll"/>

<binaryImage start="0x00007FFF73CE0000" end="0x00007FFF73D04000" path="edputil.dll"/>

<binaryImage start="0x00007FFF67730000" end="0x00007FFF6787C000" path="Windows.UI.dll"/>

<binaryImage start="0x00007FFF72B00000" end="0x00007FFF72BA3000" path="WindowManagementAPI.dll"/>

<binaryImage start="0x00007FFF674C0000" end="0x00007FFF67612000" path="InputHost.dll"/>

<binaryImage start="0x00007FFF60FF0000" end="0x00007FFF61099000" path="twinapi.dll"/>

<binaryImage start="0x00007FFF78980000" end="0x00007FFF78A22000" path="sxs.dll"/>

<binaryImage start="0x00007FFF6D0C0000" end="0x00007FFF6D1C2000" path="nvldumdx.dll"/>

<binaryImage start="0x00007FFF79870000" end="0x00007FFF7988D000" path="imagehlp.dll"/>

<binaryImage start="0x00007FFF3F070000" end="0x00007FFF41B28000" path="nvwgf2umx.dll"/>

<binaryImage start="0x00007FFF6D9D0000" end="0x00007FFF6DA0B000" path="DXCore.dll"/>

<binaryImage start="0x00007FFF02980000" end="0x00007FFF02BCD000" path="adobe\aif.dll"/>

<binaryImage start="0x00007FFF708D0000" end="0x00007FFF709CA000" path="AppXDeploymentClient.dll"/>

<binaryImage start="0x00007FFEF7020000" end="0x00007FFEF99B8000" path="nvoglv64.dll"/>

<binaryImage start="0x00007FFF50D20000" end="0x00007FFF50D4B000" path="D3DSCache.dll"/>

<binaryImage start="0x00007FFF66210000" end="0x00007FFF66420000" path="msxml3.dll"/>

<binaryImage start="0x00007FFEE2220000" end="0x00007FFEE24D6000" path="adobe\IMSLib.dll"/>

<binaryImage start="0x0000000000400000" end="0x00000000007A2000" path="adobe\MediaCoreIF.DLL"/>

<binaryImage start="0x0000000008130000" end="0x0000000008149000" path="adobe\boost_date_time.dll"/>

<binaryImage start="0x0000000008150000" end="0x000000000815E000" path="adobe\boost_system.dll"/>

<binaryImage start="0x0000000008160000" end="0x000000000855C000" path="adobe\dvacore.dll"/>

<binaryImage start="0x0000000008560000" end="0x0000000008583000" path="adobe\boost_threads.dll"/>

<binaryImage start="0x0000000008590000" end="0x000000000861D000" path="adobe\dvatransport.dll"/>

<binaryImage start="0x0000000008620000" end="0x00000000086C1000" path="adobe\dvamediatypes.dll"/>

<binaryImage start="0x00000000086D0000" end="0x0000000008717000" path="adobe\dvamarshal.dll"/>

<binaryImage start="0x0000000008720000" end="0x0000000008959000" path="adobe\dynamiclink.dll"/>

<binaryImage start="0x0000000008960000" end="0x0000000008B39000" path="adobe\dvaaudiodevice.dll"/>

<binaryImage start="0x0000000008B40000" end="0x0000000008C5E000" path="adobe\dvaplayer.dll"/>

<binaryImage start="0x00007FFF732A0000" end="0x00007FFF732AA000" path="avrt.dll"/>

<binaryImage start="0x0000000008C60000" end="0x0000000008C88000" path="adobe\boost_filesystem.dll"/>

<binaryImage start="0x0000000008C90000" end="0x0000000008CC1000" path="adobe\dvaunittesting.dll"/>

<binaryImage start="0x0000000008D10000" end="0x0000000008E84000" path="adobe\dvascripting.dll"/>

<binaryImage start="0x0000000008E90000" end="0x0000000009B08000" path="adobe\dvaaccelerate.dll"/>

<binaryImage start="0x0000021768BB0000" end="0x0000021768C79000" path="Windows.ApplicationModel.winmd"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
October 7, 2020

The crash

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF060003F3">

seems to be in

<binaryImage start="0x00007FFF05640000" end="0x00007FFF078E3000" path="adobe\dynamic-torqnative.dll"/>

I have no idea what function are in dynamic-torqnative.dll

 

 

google has this dynamic torqnative.dll 

JJMack
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