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Photoshop 21.2.4 not recognizing jpg files after todays update

Forum|Forum|5 years ago
October 20, 2020
10 replies
1766 views

I'm running Photoshop 21.2.4 (after today's update) on a mac running macOS High Sierra V 10.13.6. Ever since today's update, I receive an error message stating: Could not open "filename.jpg" because the file was not found.

I see a message in the creative cloud interface stating that the latest version of photoshop (V22.0) is not compatible with my OS, so it doesn't / cant update.

After researching the forums, it seems like a possible solution is disabling the Graphics Processor - which I tried, but it did nothing. Another suggestion I've seen is that Camera Raw might be the problem. Camera Raw DID update to v 13.0 according to the CC interface, however, when I try to access it's preferences through photoshop, I see the message "Could not complete the Camera Raw command because the file was not found". I'm guessign the two problems may be linked, but I'm not sure how to resolve the issue?

It seems .jpg's are the only affected file types, .psd open fine, as do .eps, .tif, .png etc. however .gif's throw the error "Could not open Filename because of a problem with the file-format module interface.

I have a co-worker with an identical system who has not performed any updates yet who is having no problems, and I was working on the same files just fine prior to the update, so I do not think this is related to my system or the image files I'm working with.

Any help is greatly appreciated.

Problem or error

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Correct answer Robert16E5

To any others suffering this problem, emilio rescigno from Italy had the solution to this problem, here are his own words (translated):

I've just post the solution. I try to translate from Italian.
To solve the problem proceed as follows:

1) go to the link download in the my previuous post
2) so download version 12.2.1 of raw camera - install it.
3) restart photoshop

everything will now work properly. the problem is given by the incompatibility of raw camera 13 with the new versions of photoshop and lightroom . This is because the Mac OS HIGHT Sierra 10.13.6 operating system is no longer compatible with future raw camera versions. You need OS version 10.14 and later. Ergo: you will need to change your computer. I hope I have been useful.

The previous version 12.2.1 will replace the newer version. Do not delete folders or anything else.

Remember to go then to app store and disable automatic updates otherwise you'll be back to the next update.

And lastly, here is the download link in English so you can read Adobe's instructions (be sure to grab 12.2.1 installer if you're using the same OS as I am!):

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Good luck!

D

douga77722649

Participant

Thank you!!

I

Israel5EAE

Participant

It works! Thanks!

R

Robert16E5AuthorCorrect answer

Participant

To any others suffering this problem, emilio rescigno from Italy had the solution to this problem, here are his own words (translated):

I've just post the solution. I try to translate from Italian.
To solve the problem proceed as follows:

1) go to the link download in the my previuous post
2) so download version 12.2.1 of raw camera - install it.
3) restart photoshop

everything will now work properly. the problem is given by the incompatibility of raw camera 13 with the new versions of photoshop and lightroom . This is because the Mac OS HIGHT Sierra 10.13.6 operating system is no longer compatible with future raw camera versions. You need OS version 10.14 and later. Ergo: you will need to change your computer. I hope I have been useful.

The previous version 12.2.1 will replace the newer version. Do not delete folders or anything else.

Remember to go then to app store and disable automatic updates otherwise you'll be back to the next update.

And lastly, here is the download link in English so you can read Adobe's instructions (be sure to grab 12.2.1 installer if you're using the same OS as I am!):

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Good luck!

R

rickerlw

Participant

I am running Photoshop 21.4 and updated CamerRaw at which point my images would not open. Uninstalled and reinstalled Photoshop with no success. Contacted help desk and after taking control of my computer I downloaded and installed previous version of CameraRaw 12_2_1 and everything now works well. I do not want to upgrade my MacOS as there are some programs I have that will not work with new system but will eventually have to as Photoshop has moved past my High Sierra system.

billyd15669498

Participant

Just updated from Photoshop 2020 thru Creative Cloud on Windows 10 to Photoshop 2021 and can't open any format of pictures, get this message everytime, even when trying to exit the app... "could not complete your request due to program error"

P

Paolafdg13

Participating Frequently

I have the same problem! It´s sad that if someone can´t upload photoshop due to the OS, these troubles appear!

HELP US PLEASEEEE!!!!!!!!!!!

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emilio rescigno

Participating Frequently

I've just post the solution. I try to translate from Italian.

To solve the problem proceed as follows:

1) go to the link download in the my previuous post

2) so download version 12.2.1 of raw camera - install it.

3) restart photoshop

everything will now work properly. the problem is given by the incompatibility of raw camera 13 with the new versions of photoshop and lightroom . This is because the Mac OS HIGHT Sierra 10.13.6 operating system is no longer compatible with future raw camera versions. You need OS version 10.14 and later. Ergo: you will need to change your computer. I hope I have been useful.
The previous version 12.2.1 will replace the newer version. Do not delete folders or anything else.
Remember to go then to app store and disable automatic updates otherwise you'll be back to the next update.

Translated with www.DeepL.com/Translator (free version)

All the best! Emilio ;O) www.emiliorescignostudio.com

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emilio rescigno

Participating Frequently

the incompatibility is with the older version of photoshop obviously, not the latest. ;O)

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emilio rescigno

Participating Frequently

Ciao a tutti. Per risolvere il problema procedete cosi':

1) andate qui: camera raw download

2) scaricate la versione 12.2.1 di camera raw

3) riavviate photoshop

tutto ora funzionerà a dovere. il problema è dato dalla incompatibilità di camera raw 13 con le nuove versioni di photoshop e lightroom . Questo perchè il sistema operativo di Mac OS HIGHT SIerra 10.13.6 non è piu' compatibile con le future versini di camera raw. Occorre difatti la versione OS 10.14 e successive. Ergo: occorrerà poi cambiare computer. Spero di essere stato utile.

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emilio rescigno

Participating Frequently

dimenticavo: scaricate la versione 12.2.1 e installatela, poi riavviate il pc. Forse l'ho dato troppo per scontato ma preferisco precisarlo. La versione precedente andrà a sostituire la versione piu recente. Non cancellate quindi cartelle o altro. Ciao.