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blairh25919382
blairh25919382
Participant
October 21, 2020
Question

PhotoShop 21.2.4 unable to Open or Find JPG images

  • October 21, 2020
  • 4 replies
  • 740 views

Hi there,

Uptill a few days ago when I updated my PS to 21.2.4 and now PS is unable to open any JPG image.
I can Open and edit my images in Lightroom but unable to export them to Photoshop (CMD-E), returns a "File could not be found" error.
I have clients waiting for images and I need this fixed as soon as possible.

Thanks

 

    This topic has been closed for replies.

    4 replies

    blairh25919382
    blairh25919382Author
    Participant
    October 21, 2020

    Okay, I was able to get a work around to get my images to export into PS.
    Roll back your ACR to 12.2.1
    When you go to export you image you may get a warning wanting you to upgrade to ACR 13 just open the file anyway and you should be good.


    blairh25919382
    blairh25919382Author
    Participant
    October 21, 2020

    Here's the link....

    https://helpx.adobe.com/ca/camera-raw/kb/camera-raw-plug-in-installer.html

    dveatchmedia
    dveatchmedia
    Participating Frequently
    October 21, 2020

    Thank you! I did see this in another post, but it was an earlier version of PS. Will try later. Using Illustrator for now! 🙂

    T
    Tanja2014
    Inspiring
    October 21, 2020

    people need at least to know your OS.

     

    blairh25919382
    blairh25919382Author
    Participant
    October 21, 2020

    10.13.6 High Sierra 

    Erika Orlandi
    Erika Orlandi
    Participant
    October 21, 2020

    try to update the camera raw version

     

      dveatchmedia
      dveatchmedia
      Participating Frequently
      October 21, 2020

      Same here! Projects due today. I thought at first it was a corrupt file, but I dropped the same image into Apple Pages and it worked. May have to jump into another app like Pixalmater to get by today.

      C
      crystalrhit
      Participant
      October 21, 2020

      I have the same problem and have clients waiting as well.

        blairh25919382
        blairh25919382Author
        Participant
        October 21, 2020

        I've uninstalled PS and reinstalled it, still unable to open images in PS. Everything works find in LR but as soon as I export the image to PS I get the error unable to find or open {filename}.


        Argh!!!!!!!!!!! This is getting nuts, I've got images to process and people waiting!!!!!!!!!!

         

         

         

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