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Participant
June 25, 2020
Question

Photoshop 21.2 Up date problems - Artboard dissappears when clicking away from app on macOS 10.15.5

  • June 25, 2020
  • 1 reply
  • 169 views

Working with 21.2.0 on Catalina 10.15.5.

Since the up date I have only been using Photoshop to make artboards with text and photos.

Some of the initial problems have gone;

poor scrolling 

incorrect cursor in text mode,

mutliple vertical lines when moving images,

crashing,

Remaining, however,  is that the artboards dissappear when the cursor is clicked outside of the Photoshop window (on the desk top) or when another open file overlaps the Photoshop window.  The artboards return when I click on the move icon  or text icon accoring to the one last in use.

 

Thanks

 

 

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1 reply

nikunj.m
Legend
June 25, 2020

Hi there,

 

We're sorry about the trouble with Photoshop since the update. Please check the conversation regarding similar behavior here: https://feedback.photoshop.com/photoshop_family/topics/a-problem-on-the-latest-photoshop-21-2-blank-gray-canvas?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all

 

Our product team is working on a fix for the issue. Meanwhile, you can revert to an older version of Photoshop by first uninstalling the latest version through the Creative Cloud desktop app and selecting the option to Keep preferences. Once done, you can check the steps for installing the older version here: https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Hope this helps!

Regards,

Nikunj