Skip to main content
R
rbbm
Participating Frequently
January 22, 2021
Question

Photoshop 22.1.1 crashes while opening heif / heic files on macOS Mojave 10.14.6

  • January 22, 2021
  • 8 replies
  • 9382 views

After Photoshop started to support HEIF/HEIC files I converted my whole archive to HEIF/HEIC. It worked fine so far, but now Photoshop crashes each time when I try to open such files.

 

I am using, of course, the newest version of PS on a MacPro 2013 with MacOS 10.14.6

 

Does have anybody an Idea what happend and how to fix this issue?

 

Thank you

Ralf

 

 

{Thread title edited by moderator}

    This topic has been closed for replies.

    8 replies

    H
    hernansosa
    Participant
    January 12, 2024

    Wow.... now it's 2024 and this is still an issue with Adobe. I would expect better for what they charge creatives...

    I guess the only solution is to go through whatver hundreds of images you need to work with and convert to JPEG or a format that Photoshop can deal with... Very frustrating. 

      L
      Lindsey33490434lors
      Participant
      January 13, 2024

      And yet they keep raising those mandatory subscription prices.....

        T
        Test Screen Name
        Legend
        June 30, 2023

        Do the old, unconverted, files still open OK?

        Did this happen as soon as you converted (never worked) or some time later (stopped working)?

        T
        Test Screen Name
        Legend
        June 30, 2023

        Sorry I replied to an old, old message just because there was a new one. I think it is because there is now a block of "Similar resources" just under the initial post, making it look like there are no replies.

        P
        Page Simon
        Participant
        December 9, 2023

        December and no correction. Could Apple and Adobe please work together?

         

          O
          onedaystudio
          Participant
          June 30, 2023

          And why Adobe is silent since 2021, there are many feedbacks it is still not working for many people, including me. 

            B
            balths
            Participating Frequently
            March 22, 2023

            Yet another unanswered post. Two years later and I'm having this problem. Why would Apple change its default file type to HEIC only to have Photoshop, the most used editing software on the planet, unable to open it. Adobe, it's been years. What's your response?

            J
            jrphoto2018
            Participant
            April 7, 2023

            The only way I've found to remedy this issue is to open the image in Preview, then save a copy, which defaults to jpg format.

            T
            Tom261099425y1f
            Participant
            April 7, 2023
            I currently do exactly the same step to work
            T
            Tom261099425y1f
            Participant
            September 14, 2022

            I use photoshop for work on my Imac, everything was perfect , and in last few month Photoshop stared regulary crashing and restarting while working with HEIC files.....  very flustrating and embaracing a specialy while iam trying to work in front of customer.  how i can solve this problem please?

            PECourtejoie
            Community Expert
            PECourtejoieCommunity Expert
            Community Expert
            September 14, 2022

            Hello, could you please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

            If you can also share a file that routinely crashes Photoshop, please share it as well so that @nikunj.m van take a look at it.

            lollozip
            lollozip
            Known Participant
            November 12, 2021

            As for november 2021 Photoshop 22.5.0 still crashes. This is unbelievable. 

              PECourtejoie
              Community Expert
              PECourtejoieCommunity Expert
              Community Expert
              November 12, 2021

              Did you try with 23.0.1?

              lollozip
              lollozip
              Known Participant
              November 12, 2021

              Thanks for your answer.

              Do you mean I should downgrade PS / install a previous version in order to open HEICs?

              C
              Challenges Unlimited
              Participating Frequently
              February 5, 2021

              Can confirm that Photoshop doe NOT open .HEIC files. I have a backlog of photos I have to edit for work and simply can't because it crashes every single time I attempt to open them.

                Ran_techwriter
                Ran_techwriter
                Inspiring
                March 10, 2021

                Agreed - Photoshop 22.3.0 does not recognize the .HEIC file extension.

                E
                Erik5ECA
                Inspiring
                April 8, 2021

                Am having the same problem, Photoshop 22.3.0 crashing on MacOS Catalina when opening HEIC files.

                nikunj.m
                nikunj.m
                Legend
                January 22, 2021

                Hi,

                 

                We're sorry about the trouble with Photoshop. Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

                 

                If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

                Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

                 

                Let us know it if helps!

                Regards,

                Nikunj

                L
                luisf72247676
                Participant
                September 21, 2022

                Tried both options described above, and does NOT work. 

                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices