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marinay95740358
Known Participant
March 3, 2021
Question

Photoshop 22.2 & 21.2.5 freeze while editing & require sign in on every launch

  • March 3, 2021
  • 2 replies
  • 182 views

At the moment I am working (I am a photo retoucher) in Photoshop 21.2.5
Every time you open the program asks for registration data-email and password
Is this how it should be?

On Photoshop 22.2.0 could not work-freezes. And as a result, you need to turn off the computer
Very sorry. Since the computer meets all the stated requirements
But Photoshop version 21.2.5 also doesn't work well. It also freezes sometimes.
I'm very upset that I can't fully work.

 

 

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2 replies

nikunj.m
Legend
March 3, 2021

Hi,

 

We're sorry about the trouble with Photoshop due to the sign in requests everytime you launch the application. Which operating system are you working on? If the issue persists after signing out the Creative Cloud desktop app & signing back in, please try the steps suggested here: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Regarding the issue you're experiencing with the apps freezing, please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it helpx & you're using a Windows machine, please try: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know how it goes!

Regards,

Nikunj

D Fosse
Community Expert
Community Expert
March 3, 2021

Open your Creative Cloud desktop application, sign out and sign back in again.