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S
Shkiper0D4C
Participant
March 18, 2021
Question

Photoshop 22.3 hangs on macOS 11.1 when editing photos

  • March 18, 2021
  • 2 replies
  • 446 views

Good day! Photoshop freezes when working with photos. This happens suddenly, maybe almost immediately after opening the document. The program can only be terminated via "Forced termination". I don't move windows. It also shows a "software crash" when I try to save a photo. The document can only be saved using the "Save As ..." function.

 

 

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2 replies

mglush
Community Expert
mglushCommunity Expert
Community Expert
March 21, 2021

Can you go back to the last version to get back up and running again?

S
Shkiper0D4CAuthor
Participant
March 21, 2021

Today everything works, but I still work without a graphics tablet. Maybe the problem is with him? I use a Waсom tablet

mglush
Community Expert
mglushCommunity Expert
Community Expert
March 21, 2021

I'm glad to hear it's working! Have you updated your Wacom Tablet driver? Are you on a Mac or Windows? When I installed my Wacom on my new laptop, I had to give permissions in the security settings--I am wondering if that might be an issue?

Michelle

nikunj.m
nikunj.m
Legend
March 19, 2021

Hi,

 

We're sorry about the trouble with Photoshop 22.3. Looking at the document you've shared, it appears that you're using macOS 11.1. Please update your computers macOS to the latest available version & check if the issue persists.

 

You can also try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

S
Shkiper0D4CAuthor
Participant
March 20, 2021

Hello! I did everything that you recommended, but unfortunately the problem was not solved. I still can't work in Photoshop. I am editing photos and it freezes. It all started after updating BigSur for Mac. And Photoshop updates to version 21.

I am very sad that I pay for the program, but I cannot use it.

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