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Rich Neves
Rich Neves
Participant
April 4, 2021
Question

Photoshop 22.3 Lag macBook PRO 16 Catalina

  • April 4, 2021
  • 2 replies
  • 508 views

Photoshop was woking smoothly and perfectly fine until I updated to PS 22.3. Now it's lagging really badly when zooming in and panning. It is making my workflow unbearable to work with PS. I have been forced to switch to Affinity Photo (not my preference) while you guys fix whatever you broke. 

 

I have Macbook  PRO 16 macOS Catalina (10.15.7)

Processor 2.4 GHz 8-Core Intel Core i9

Memory 64 GB 2667 MHz DDR4

Graphics AMD Radeon Pro 5500M 8 GB / Intel UHD Graphics 630 1536 MB

 

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    2 replies

    ZacharyGalen
    ZacharyGalen
    Participating Frequently
    April 22, 2021

    I've been having this issue, too! It's really bad sometimes. Have you found a fix yet, by chance?

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    April 23, 2021

    Hi there,

     

    Sorry to hear about the delay while zooming or panning in Photoshop on your MacBook Pro.   This issue has been logged as a bug and our product team is working on a fix for it. In the meantime, you may roll back to a previous version of Photoshop as a workaround: https://helpx.adobe.com/download-install/using/install-previous-version.html

     

    Regards,

    Sahil

      Akash Sharma
      Akash Sharma
      Legend
      April 4, 2021

      Hi there,

      Sorry that Photoshop 22.3 is freezing while using the Zoom tool on your MacBook Pro.

       

      Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and let us know if it helps?

       

      We have seen multiple reports of the Zooming & Panning freezing the app and his has been logged as a bug. Our product team is working on a fix for it. In the meantime, you may roll back to a previous version of Photoshop as a workaround: https://helpx.adobe.com/download-install/using/install-previous-version.html

      Regards,
      Akash

        Rich Neves
        Rich NevesAuthor
        Participant
        April 4, 2021

        Deselecting the option "Use Graphics Processor" makes it lag even more. Will follow instructions to roll back. Looking forward to a fix.

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