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Participating Frequently
May 4, 2021
Question

Photoshop 22.31 hangs on load

  • May 4, 2021
  • 1 reply
  • 4275 views

I have uninstalled and reinstalled 5 times using the uninstall instructions and the Adobe Creative Cloud cleaner. I cannot disable or enable GPU because Photoshop does not load. I have updated the video drivers for my laptop. I have no options in the Creative Cloud app to install a previous version.

 

Any suggestions?

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    1 reply

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    May 4, 2021

    Here is how you can download previous versions using the CC desktop app

    https://helpx.adobe.com/download-install/using/install-previous-version.html 

    If you dont see these options, make sure the CC desktop app is updated.

    Participating Frequently
    May 4, 2021
    The only option I have are uninstall and learn more.

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    Kevin Stohlmeyer
    Community Expert
    Community Expert
    May 5, 2021

    It sounds like you are not logged in to your account or it is not an active account.