defaulth23gmi4fjl7m

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Question

Photoshop 22.31 hangs on load

Forum|Forum|5 years ago
May 4, 2021
1 reply
4275 views

I have uninstalled and reinstalled 5 times using the uninstall instructions and the Adobe Creative Cloud cleaner. I cannot disable or enable GPU because Photoshop does not load. I have updated the video drivers for my laptop. I have no options in the Creative Cloud app to install a previous version.

Any suggestions?

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Kevin Stohlmeyer

Community Expert

Community Expert

Here is how you can download previous versions using the CC desktop app

https://helpx.adobe.com/download-install/using/install-previous-version.html

If you dont see these options, make sure the CC desktop app is updated.

defaulth23gmi4fjl7mAuthor

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The only option I have are uninstall and learn more.

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Kevin Stohlmeyer

Community Expert

Community Expert

It sounds like you are not logged in to your account or it is not an active account.