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chloes10001364
Inspiring
June 29, 2021
Question

Photoshop 22.4.2 "select subject" button crash my PC

  • June 29, 2021
  • 5 replies
  • 722 views

Hello, I have an issue I can't seem to fix. In the "magic wand tool" menu everytime I press the "select subject" button my computer 100% of the time blascreens and reboots. I have tried many fixes from other users like run as admin or de-activate Open-GL and re-install my Nvidia drivers but it's still the same. I have this issue since V21.0 and it's still not fixed in 22.4.2... please help.

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5 replies

F
Community Expert
Francesco Della PerutaCommunity Expert
Community Expert
June 30, 2021

Ah ok, at the moment I agree with you, probably is an issue related to Photoshop version, display driver version...

Have you try to use an old display driver?

    F
    Community Expert
    Francesco Della PerutaCommunity Expert
    Community Expert
    June 30, 2021

    If a clean install of Nvidia driver crash your PC, I think that something is wrong with your Operating system/drivers. Your PC has only one display card? Can you try with another display card?

    C
    chloes10001364Author
    Inspiring
    June 30, 2021

    The Nvidia clean install doesn't crash my PC, "select subject"in Photoshop does.  I tried switching my gtx 1080ti with a gtx 970 to see if the gpu was the issue but I had the same problem with bothgpu's. also all my drivers are up to date so I doubt this is the problem. all my programs are running fine only photoshop "select subject" doesn't work.

    I have already seen alot of forums with the same issue similar to mine unresolved, so I'm starting to believe it's a problem Adobe have yet to fix rather than a problem on my PC.

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    June 30, 2021

    Can you please go to Photoshop's Help - System Info and click on Copy. Then Paste the info here.

     

    Dave

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    June 30, 2021

    In a modern operating system, an application cannot crash the operating system. However, a driver can. The most likely driver is your GPU driver. 

    First, make sure you are using only one GPU. Many PC laptops have both dedicated GPUs and integrated GPUs built into the chipset. In that case you need to go to the GPU controls and set Photoshop to use the dedicated GPU only.

    You mention that you have reinstalled the GPU drivers. Try again and look for Advanced Options and Clean Install. Those are in NVidias installation they may be labelled differently for AMD.

    Also, look for Studio Drivers or similar, rather than game drivers. These are better tested with applications such as Photoshop.

    Dave

      C
      chloes10001364Author
      Inspiring
      June 30, 2021

      Hey, thanks for your answer.
      I have already seen a very similar answer in another forum with a similar ptoblem to mine and tried a clean install in the advanced options of Nvidia Gforce Experience already, but it still crashes my pc completly.

      F
      Community Expert
      Francesco Della PerutaCommunity Expert
      Community Expert
      June 30, 2021

      Have you tried to complete reinstall photoshop?

      https://helpx.adobe.com/en/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

      Or to install photohop on a new local administartor account?

      https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

       

      C
      chloes10001364Author
      Inspiring
      June 30, 2021

      Hello,
      Yes, it's one of the first fixes I tried, didn't help.

      nikunj.m
      nikunj.m
      Legend
      June 29, 2021

      Hi,

       

      We're sorry about the experience due to your computer crashing while using Select Subject in Photoshop. Would you mind telling us the operating system version you're working on? Normally blue screens are caused due to hardware or firmware instabilities.

       

      Please ensure you have all available Windows updates installed on the computer along with the latest BIOS updates from the manufacturers website. 

       

      You can try disabling the option to Use graphics processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps. You can also check: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

       

      Let us know how it goes!

      Regards,

      Nikunj

        C
        chloes10001364Author
        Inspiring
        June 30, 2021

        Hello,

        I'm using Windows 10, I already did all updates availables for windows, my x570 Bios and my GTX 1080ti GPU and other drivers. I also already tried to disable graphic processor in photoshop but that doesn't help at all, the pc still crashes completly. and since the computer instantly reboots there is no crash log, unlike blue screens so I can't see with a program called WhoCrashed.exe the reason of the crash.

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