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Participant
May 19, 2021
Question

Photoshop 22.4 Instant crash on opening files on macOS 11.2.3

  • May 19, 2021
  • 1 reply
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1 reply

nikunj.m
Legend
May 20, 2021

Hi,

 

We're sorry about the trouble with Photoshop 22.4. Please update Photoshop to version 22.4.1 along with macOS to version 11.3.x & let us know if the issue persists.

 

Please check if Photoshop has the required permissions by following the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

You can also try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Regards,

Nikunj