Photoshop 22.5.1 not responding on Windows 10

Question

Log：[1308][Error] [console] ConfigService error: ({"fileName":"ConfigService","customMessage":"ConfigService fetch of https://cchome.adobe.io/cfg/v1/surfaces/UnifiedPanel/versions/1.9.0/clients/PHSP/versions/22.5.1/configuration contained irregular data","error":{"message":"[\"floodGate\",\"userContentService\",\"fetchTimeouts\",\"search\",\"resourceURLs\",\"jumpTargets\",\"searchPostBody\",\"ussContext\",\"version\"]"}})

{Thread title edited by moderator}

nikunj.m · Answer

Hi,

We're sorry about the trouble with Photoshop. Did you start experiencing the issue after the latest update? Does the app become non responsive while performing a particular task?

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

You can also try optimizing the Preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

Let us know how it goes!

Regards,

Nikunj

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