Photoshop 22.5: Canvas freezes while panning on Windows 10 using Wacom Intus Pro

Forum|Forum|4 years ago
September 9, 2021
2 replies
531 views

After working 10-15 minutes, using Pan, highly zoomed in, intensive on Wacom Intuis Pro, the canvas freezes. No action is possible anymore. Only close and save window.

downgrade photoshop has no effect
reinstalled wacom drivers (also tried with downgraded driver)

reinstalled GPU drivers

deleted all preferences in Photoshop

if 'use graphic processor" is off things improve but photoshop is to slow to handle

drawing mode on basic is not te be found anymore ...??

any ideas?

windows 10; 32GB Ram; NVIDIA GeForce GTX 1660

{Thread title edited by moderator}

Windows

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J

J453

Legend

Go to Preferences > Tools... and uncheck "Enable Flick Panning" off. Does the problem go away?

S

SilverGreen93

Participant

I have the same issue with panning and Wacom Tablet.

If I disable Flick Panning all works fine, no freezes.

I have Photoshop 24.2.1.

Seems that this bug is pretty old but not fixed.

nikunj.m

Legend

Hi,

We're sorry about the trouble with Photoshop 22.5 while panning. Do you experience the same behavior if you have the Wacom disconnected & you're using a mouse?

Please ensure you have all available Windows updates installed installed on the computer.

You can try enabling the option to Deactivate Native Canvas by going to Preferences, then Technology Previews. Once done, quit & relaunch Photoshop to check if that helps.

Let us know how it goes!

Regards,

Nikunj

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