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7eliskah778632
Participant
August 30, 2021
Question

Photoshop 22.5 crashing

  • August 30, 2021
  • 4 replies
  • 301 views

Hello! My photoshop 22.5 on Windows keeps crashing. It is strugling even with small images. It just freezes and than closes without saving anything. I just lost another hour of work. It is fast becoming completely unusable, does anybody have the same problem?

 

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    4 replies

    J
    J453
    Legend
    August 30, 2021

    I'm not seeing any submitted crash reports from you in our system.

     

    If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

      V
      Vonhellsing
      Participant
      September 6, 2021

      On windows 10 crash too both photoshop and Adobe XD

      josephlavine
      Community Expert
      josephlavineCommunity Expert
      Community Expert
      August 30, 2021

      The first thing that I suggest is using the Reset Preferences on Quit, which is located under the General section of Preferences.

      warmly/j

        J
        Josephine5E99
        Participating Frequently
        August 30, 2021

        Hi What if I even can't open photoshop? 

         

        PECourtejoie
        Community Expert
        PECourtejoieCommunity Expert
        Community Expert
        August 30, 2021

        Hello, did you try the 3 keays combo I suggested earlier?

        c.pfaffenbichler
        Community Expert
        c.pfaffenbichlerCommunity Expert
        Community Expert
        August 30, 2021

        Losing one hour of work might be avoidable by setting Photoshop > Preferences > File Handling > Automatically Save Recovery Informatiion Every to an intervall smaller than that. 

         

        Did resetting Preferences make a difference? 

        What else have you done for all-purpose trouble-shooting so far? 

        https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

         

        What are the Performance- and Scratch Disk-related Preferences settings? 

        https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

        https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

          PECourtejoie
          Community Expert
          PECourtejoieCommunity Expert
          Community Expert
          August 30, 2021

          Hi, sorry to hear that. I would start bu resetting the preferences: 

          Reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.

          See: https://helpx.adobe.com/photoshop/using/preferences.html

          If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

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