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Veronica5D22
Participant
February 15, 2021
Question

Photoshop 22 keep crashing because of GPU

  • February 15, 2021
  • 5 replies
  • 1235 views

Hi everyone, I’m new here in the community and hope someone could help me fix this annoying problem. Photoshop 22.1.1 keep crashing just after a few minutes I’ve launched the app on my Windows 10. Moreover, this message appears suddenly: 

 

“There is a problem with the graphics card driver and optimizations are temporarily disabled.

Visit the manufacturer's website and check if the latest software is available

you can enable hardware performance from the Performance panel from the Preferences dialog box. For more information visit 

http://www.adobe.com/go/photoshop_gpu_cc_it

 

so I’ve already tried enable “Use Graphic Processor” in the Preferences dialog box but it crashes immediately. 

 

These are my system and display info

 

This is the crash report

 

<?xml version="1.0"?>

 

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

 

<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Photoshop" applicationVersion="22.2.0" build="20210202.r.183" source="Windows-Client" crashType="n/a">

 

<time year="2021" month="2" day="15" hour="10" minute="49" second="45" timeoffset="60" timezone="Central European Standard Time"/>

 

<user guid="d1c60658-df42-4478-a7d0-2c715afe256a"/>

 

<system platform="Windows 10 Home" osversion="10.0" osbuild="18363" applicationlanguage="it-it" userlanguage="en-GB" oslanguage="it-IT" ram="8051" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz" processorArchitecture="9"/>

 

<gpu>

 

<gpuinfo availability="Off Line" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="2048 MB" caption="AMD Radeon(TM) R5 M330" description="AMD Radeon(TM) R5 M330" driverDate="20160628000000.000000-000" driverVersion="16.300.2101.0" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_6660&#38;SUBSYS_380917AA&#38;REV_83&#92;4&#38;BEB202D&#38;0&#38;00E8" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>

 

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 520" description="Intel(R) HD Graphics 520" driverDate="20180815000000.000000-000" driverVersion="24.20.100.6286" videoModeDescription="1366 x 768 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_1916&#38;SUBSYS_380917AA&#38;REV_07&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

 

</gpu>

 

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000007335B065">

 

<backtrace crashedThread="0">

 

<thread index="0">

 

<stackStatement index="0" address="0x000000007335B065" symbolname="DrvPresentBuffers"/>

 

<stackStatement index="1" address="0x000000007335B042" symbolname="DrvPresentBuffers"/>

 

<stackStatement index="2" address="0x00000000725F2F2D" symbolname="DrvPresentBuffers"/>

 

<stackStatement index="3" address="0x000000007315A2F1" symbolname="DrvPresentBuffers"/>

 

<stackStatement index="4" address="0x000000007315A4C8" symbolname="DrvPresentBuffers"/>

 

<stackStatement index="5" address="0x0000000073159EE8" symbolname="DrvPresentBuffers"/>

 

<stackStatement index="6" address="0x00000000724B216B" symbolname="DrvSwapBuffers"/>

 

<stackStatement index="7" address="0x00000000724B1497" symbolname="DrvValidateVersion"/>

 

<stackStatement index="8" address="0x00007FFD668EA94C" symbolname="wglSwapMultipleBuffers"/>

 

<stackStatement index="9" address="0x00007FFD668EAD5D" symbolname="wglSwapMultipleBuffers"/>

 

<stackStatement index="10" address="0x00007FFD66904F79" symbolname="wglDescribePixelFormat"/>

 

<stackStatement index="11" address="0x00007FFD66904335" symbolname="wglChoosePixelFormat"/>

 

<stackStatement index="12" address="0x00007FFD85617209" symbolname="ChoosePixelFormat"/>

 

<stackStatement index="13" address="0x00007FFD2E738DDE" symbolname="AIF::OGL::OpenGLErrorChecker::cgmRasterPos2iv"/>

 

<stackStatement index="14" address="0x00007FFD2E73C762" symbolname="AIF::OGL::OpenGLErrorChecker::cgmRasterPos2iv"/>

 

<stackStatement index="15" address="0x00007FFD2E73C121" symbolname="AIF::OGL::OpenGLErrorChecker::cgmRasterPos2iv"/>

 

<stackStatement index="16" address="0x00007FFD2E73CEA2" symbolname="AIF::OGL::OpenGLErrorChecker::cgmRasterPos2iv"/>

 

<stackStatement index="17" address="0x00007FF72C5C211B" symbolname="AIDE::AIDEProgressCallback::operator="/>

 

<stackStatement index="18" address="0x00007FF72C5C436C" symbolname="AIDE::AIDEProgressCallback::operator="/>

 

<stackStatement index="19" address="0x00007FF72C687E63" symbolname="ART::AssetType::operator!="/>

 

<stackStatement index="20" address="0x00007FF72C4F5F5A" symbolname="AIDE::AIDEProgressCallback::operator="/>

 

<stackStatement index="21" address="0x00007FF72C4F5F02" symbolname="AIDE::AIDEProgressCallback::operator="/>

 

<stackStatement index="22" address="0x00007FF72C4D53FE" symbolname="AIDE::AIDEProgressCallback::operator="/>

 

<stackStatement index="23" address="0x00007FF72C4D5EC7" symbolname="AIDE::AIDEProgressCallback::operator="/>

 

<stackStatement index="24" EndlessStack="TRUE"/>

 

</thread>

 

</backtrace>

 

<registerSet>

 

<register name="RAX" value="0x0000000000000000"/>

 

<register name="RBX" value="0x00000272CBC00370"/>

 

<register name="RCX" value="0x00000272CBC00370"/>

 

<register name="RDX" value="0x000000DFF30E9FB0"/>

 

<register name="RSI" value="0x00000272CBC00370"/>

 

<register name="RDI" value="0x0000000000000000"/>

 

<register name="RSP" value="0x000000DFF30E9BF0"/>

 

<register name="RBP" value="0x000000DFF30E9FC0"/>

 

<register name="RIP" value="0x000000007335B065"/>

 

<register name="EFL" value="0x0000000000010206"/>

 

<register name="LastExceptionToRip" value="0x0000000000000000"/>

 

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

 

</registerSet>




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<sessionId>

 

80e17412-76b3-4858-9fc9-65b469aa5d75

 

</sessionId>

 

</crashreport>







This topic has been closed for replies.

5 replies

NB, colourmanagement
Community Expert
NB, colourmanagementCommunity Expert
Community Expert
February 16, 2021

Hi Veronica

So, Photoshop still crashes even when you don't enable the graphics processor? Is that right?

If so that’s surprising, because I have the warning myself on a Mac mini and planned to perhaps use an older PS version, but it seems to work fine, as long as I don't need the features that require the 2G VRAM GPU memory.

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

V
Veronica5D22Author
Participant
February 16, 2021

Yes, it crashes anyway. Until recently it crashed after 10/15 minutes after launching it but at this very moment the apps (both the last and the older version) can't been launched at all. But at this point it seems likely that problems depend solely on my device which needs to be replaced. Thank you, though.

 

V
Veronica5D22Author
Participant
February 16, 2021

Thank you for your answers.

The viedo card driver appears to have already been updated. I checked photoshop GPU requirements and my computer - 4 years old - probably does not support them differently from older Photoshop versions which worked fluently on my device. Do you think there are any other temporary solutions - apart from using older PS version - before I proceed to buy a new computer?

This is part of system info related to GPU.

 

glgpu[0].GLVersion="4.5"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=128
glgpu[0].GLName="Intel(R) HD Graphics 520"
glgpu[0].GLVendor="INTEL"
glgpu[0].GLDriverVersion="24.20.100.6286"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igd12umd64.dll"
glgpu[0].GLDriverDate="20180815000000.000000-000"
glgpu[0].GLRenderer="Intel(R) HD Graphics 520"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 "
clgpu[0].CLDeviceVersion="2.1"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=3377

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
February 16, 2021

Photoshop GPU reqirements now state 2GB or more onboard VRAM. Intel GPUs have none; they use shared system memory.

 

 

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    February 16, 2021

    How old is the computer you are using?   The spec looks to be marginal, and it is often the case that aging operating systems can have issues through crashes and losing power etc.   Have you tried updating the video card driver as recommended?  If you are not sure how to proceed, try pasting your System Info to this thread.

     

    Open Photoshop and go Help > System Info > Copy  and paste to this thread.

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      February 16, 2021

      Hi Veronica. 

      According to the warning dialog -  there's an issue with your graphics processor. The warning message tells you it's being disabled.

      Does Photoshop then work OK [obviously without the graphics processor enabled features]?

       

      Do you have sufficient graphics memory and a supported graphics processor?

       

      You wrote"so I’ve already tried enable “Use Graphic Processor” in the Preferences dialog box but it crashes immediately.'

      Can you disable the graphics processor there? If the graphics processor is what's causing the issue, then enabling it seems likely to cause a failure.

       

      I hope this helps
      neil barstow, colourmanagement net :: adobe forum volunteer
      google me "neil barstow colourmanagement" for lots of free articles on colour management
      [please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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