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Naveed0D45
Participant
April 4, 2022
Question

photoshop 23.2.2.- problem when saving from JPG

  • April 4, 2022
  • 2 replies
  • 454 views

Hi, 

I have a very annoying problem since last week. When I'm trying to save a jpg ( from export as/or from quick export as jpg) in photoshop, it happens nothing - no new jpg appear in my folder and even worst thing happens - the previous versions of my jpg disappears from the folder I'm saving it in. afer restart of my computer I can save maybe one file as a jpg, and the the problem back and can't save anything again as a jpg.

Could you please help with this?

This topic has been closed for replies.

2 replies

I
IrinaM1
Participating Frequently
April 4, 2022

hi, sorry you're having this issue with Export. Could you give us more info so we can try to reproduce it?
can you Save file into this location? File ->Save As, and same to the same folder you're trying to Export?
if that doesn't work with file you're trying to export from, can you try creating a new doc and save there?

and can you give us path to this folder if saving doesn't work at all; or file you're trying to export if saving with Save As does work? You can message me directly

thanks!

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    Naveed0D45Author
    Participant
    May 11, 2022

    Hi, so it was everything fine for a while and now the same problem is back again ( today I made an update of the photoshop).

    So now I can't save any format, can't work at all ( only in history  I can see fe. "move( save canceled)" .  When I dragged a picture from another window - the picture wasn't visible in the new window, but it was visible in the layer window that the picture exists there, also moving and transforming objects doesn't work.

    I'm really disappointed with all that updates and I'm spending more time on solving these problems, restarting the computer, looking for solutions (6 hours today!)etc....this is not normal.

     

    In a folder, where I keep the working files appeared .log file with "21:05:12:946 [WARN] Request Failed. ErrorCode: 112007 errorMessage: Platform Status, Send Request Failed. WinHTTP Name Not Resolved. last error code = 12007 "

     

    I don't know if this is helpful but please help with it.

    Thanks

    N
    Naveed0D45Author
    Participant
    April 4, 2022

    Does anyone help with this? 

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