Photoshop 23.4.2 ne démarre pas on Windows 10

Question

Bonjour,
j'avais la version de Photoshop 23.3.2 je suis passé à 23.4 qui est buggé, je ne pouvais plus faire "Modifier avec Photoshop 2022" dans Light Classic
La version 23.4.1 devait corriger le bug, je ne peut pas le vérifier car cette version ne démarre pas du tout même pas la fenêtr d'accueil, mais une tâche est lancée (rien à l'écran). La version 23.4.2 idem
je suis dons repassé à la version 23.3.2 et cela fonctionne comme avant.
Quelqu'un a une idée pour cette version 23.4.2 ?
je suis sous windows 10
merci

{Thread title updated by moderator}

Sameer K · Answer

Hi there,

Thanks for reaching out. We're sorry for the trouble with Photoshop. We'll need a little more information to help you with this.

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Could you share more details about the issue & screenshots related to the problem?

To begin with troubleshooting, you can reset Photoshop to ensure there are no stale preferences.

Go to the location of the preference folder mentioned below and rename it to backup.

https://helpx.adobe.com/photoshop/using/preferences.html

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter '%APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

These changes will give a fresh start to Photoshop as a fresh install.

Let us know if it works.

Thanks!

Sameer K

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