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balou06
balou06
Participating Frequently
June 3, 2023
Answered

Photoshop 24.5 seems unstable.

  • June 3, 2023
  • 4 replies
  • 1696 views

Hi, today, I noticed regular crashes when starting PS 24.5 with last Nvidia Studio drivers (535.98) under windows 11. Anyone aware of a stability issue in this configuration ?

PS crashes when opening a file (psd or else) some seconds after that et just after selecting any tool.

Beta version seems to have the same kind of issue.

GPU is compatible - Nvidia 3060 RTX. Driver installed on May, 30th, PS versions installed a week-end ago, this is why I suspect a compatibility issue. Any thoughts or issue reported ? thanks. 

    This topic has been closed for replies.
    Correct answer davescm

    I've not yet tried NVidia driver 535.98 but have a very stable system here using the previous Studio driver v531.61 on an RTX3090.

    If you do decide to try the previous driver, during installation choose Advanced, then Clean Install. That should remove remnants of the current driver. I also recommend you do not install the GeForce Experience software which is aimed at gaming rather than Studio use.

     

    Dave

    4 replies

    J
    jmhildreth
    Known Participant
    June 9, 2023

    I had a probelm with PS 24.5 and 535.98.  I rolled back to 531.61 and it went away.

    https://www.nvidia.com/download/driverResults.aspx/204244/en-us/

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      June 3, 2023

      Is this a laptop with dual graphics?

      balou06
      balou06Author
      Participating Frequently
      June 4, 2023

      Hi, thanks for your interest.

      no, it's a recent HP desktop with single QHD display, RTX 3060 12Gb, i5 12th gen, 32 Gb RAM. 

      Regards, have fun with your images.Pascal
      J
      jmhildreth
      Known Participant
      July 30, 2023

      Did you roll back?  Have you subsequently updated to the latest?  I'm still on 531.61.

      davescm
      Community Expert
      davescmCommunity ExpertCorrect answer
      Community Expert
      June 3, 2023

      I've not yet tried NVidia driver 535.98 but have a very stable system here using the previous Studio driver v531.61 on an RTX3090.

      If you do decide to try the previous driver, during installation choose Advanced, then Clean Install. That should remove remnants of the current driver. I also recommend you do not install the GeForce Experience software which is aimed at gaming rather than Studio use.

       

      Dave

        balou06
        balou06Author
        Participating Frequently
        June 4, 2023

        Hi @davescm ,

        I'll try that, good point for the driver version. I had no (noticable) issues with the same configuration and what has been changed recently is the graphic driver. I'll provide a feedback once done. Thanks for your response.

        Regards, have fun with your images.Pascal
        balou06
        balou06Author
        Participating Frequently
        June 6, 2023

        Hi @davescm ,

        Rollback of NVIDIA drivers is done and OK, Photoshop now as stable as it was. Thanks all for your feedbacks and ideas. 

        Regards, have fun with your images.Pascal
          TheDigitalDog
          TheDigitalDog
          Inspiring
          June 3, 2023

          When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

          This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

          Also: https://helpx.adobe.com/photoshop/using/preferences.html

           

          If that doesn't fix the issue:
          Go to Preferences > Performance..., uncheck Multithreaded Compositing, and restart Photoshop.
          Still crashing? 
          Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still, crashing? 
          Go to Preferences, Settings>Image Processing, and try changing the "Remove tool processing" from "Faster" to "More stable." Still, Crashing? 

          Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
            balou06
            balou06Author
            Participating Frequently
            June 4, 2023

            @TheDigitalDog Hello,

            Thanks, I'll try this after restore the previous graphic card driver, as it seems to be the only change I did in the last days. But I'll keep your inputs and link as a valuable information. Thanks for your time.

            Regards, have fun with your images.Pascal
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