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Participant
June 16, 2023
Question

Photoshop 24.50 freezes and asks to close.

  • June 16, 2023
  • 1 reply
  • 159 views

Adobe Photoshop 24.5.0 freezes and then asks to close while processing my Nikon NEF files in RAW. I have performed all the Adobe “found solutions or work arounds” and still crashes. It fails randomly in 4 minutes or much longer. I had Adobe Technicians log into my computer to attempt a fix. It did not fix this issue. I have tried deleting and reloading drivers, photoshop, nividia, etc. Everything is up to date. My computer is a Legion with a 12th Gen Intel(R) Core(TM) i7-12700K   3.60 GHz processor. Installed RAM is 128 GB (128 GB usable). 64-bit operating system, x64-based processor. Nvidia GeForce RTX 3070 Ti. Windows 11 Pro. This has never been an issue in the past. 

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
June 19, 2023

Hi @chucktripleh how much free HD Space do you have under Preferences/Scratch disk?