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JORGE27798743a9am
Participant
April 20, 2024
Question

Photoshop 24's Photo Restoration Filter has an error

  • April 20, 2024
  • 1 reply
  • 257 views

Photoshop 24's Photo Restoration Filter has an error, how do I resolve this issue?

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1 reply

W
westdr1dw
Legend
April 20, 2024

Need to be more specific if you want someone to assist you.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    May 7, 2024

    Hey, @JORGE27798743a9am. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share the screenshot of the error & system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

     

    Do you see an error that says the Neural Filter is temporarily disabled? There could be various reasons. 

    One of the reasons could be an incomplete/corrupted installation of the Neural filter. You can follow these steps to re-download the Neural Filter: 

     

    Quit Photoshop, delete or rename the following folder, Start Photoshop, and try again:

     

    Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
    PHSP/25/Internal/com.adobe.nfp.gallery/PluginData

    Head here to learn more: https://adobe.ly/3wookVC

     

    Let me know how it goes. Thanks! 
    Sameer K

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