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ShannonMonster
Participant
October 24, 2022
解決済み

Photoshop 24 won't open ANY files created in 2020-won't open PNG, JPG, PDF, TIFF, PSD files (on Mac)

  • October 24, 2022
  • 返信数 6.
  • 2699 ビュー

HELP!!  Photoshop won't open any of my files that were created/saved in 2020 on my Mac. I've tried JPG, PNG, PSD, PDF, TIFF images. Nothing will open with the latest Adobe upgrades. This is severly affecting my business and I have too many files for me to address individually. Is Adobe aware of this issue?

 

JPG message:  "Could not open because a JPEG marker segment length is too short (tile may be truncated or incomplete)"

 

PNG message:   "Not a PNG file"

 

TIFF message:  "Not a TIFF file"

    このトピックへの返信は締め切られました。
    解決に役立った回答 J453

    Were these files created on a different computer and moved to the new M1? It really looks like the files were damaged by disk failure or during transfer (between computers or over a network).

    返信数 6

    S
    ShannonMonster作成者
    Participant
    October 24, 2022

    You're right. I can't believe I didn't realize that. Thank you for taking the time to reply. I traced it back to a faulty flash drive that had transfered tons of old files. I appreciate your help.

      J
      J453解決！
      Legend
      October 24, 2022

      Were these files created on a different computer and moved to the new M1? It really looks like the files were damaged by disk failure or during transfer (between computers or over a network).

      S
      ShannonMonster作成者
      Participant
      October 24, 2022

      It won't let me open files created as new as 2021, in Photoshop format. All this due to the most recent upgrade. Did not have this issue before. I'm a graphic designer and have customers needing art with changes I now cannot access.

      J
      J453
      Legend
      October 24, 2022

      It looks like these files are damaged. No application can open them. It looks like a failing hardware issue (harddisk or connection)

      S
      ShannonMonster作成者
      Participant
      October 24, 2022

      Thank you for your help. I'm currently running Monterey on the M2 Macbook Pro. I see the Ventura upgrade.

      Here's one of the files I'm experiencing the issue with:  https://www.dropbox.com/s/0sv96h0jddryblw/BombshellStamps.com-DS2302.lovenluck.png?dl=0

      TheDigitalDog
      TheDigitalDog
      Inspiring
      October 24, 2022

      Can you zip and upload one of the problematic JPEGs to something like Dropbox or similar? 

      The other thing you can check on your end first: 

      In System Preferences (System Settings in Ventura), >Security & Privacy, >Full Disk Access, do you see Photoshop listed? If not, add it and try again.

      This explains how to do the same process in Lightroom; just pick Photoshop instead:
      https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/td-p/12913413

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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