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gregn97071148
Participant
November 29, 2023
Answered

Photoshop 25.1 errors

  • November 29, 2023
  • 2 replies
  • 611 views

I have Photoshop 2024. I did get the screen saying the "Intel 46 GPU was outdated". I just clicked ok and went past the error notice. Everything was ok until I updated to v25.1. Then it wasn't ok anymore. On launch it would crash. I loaded the preferences to a folder on the desktop. Then I copied them back again.
After that Photoshop would not start. On attempting to start I got "file not found" errors. I found files of the same name in Adobe Bridge. The last file I had to download from dillme.com. After copying and installing that .dll file Photoshop would show the splash screen and stop. A cmd file would run but it was too fast to read but no text file could be found.
Are there permissions that I needed to apply. I'll have a look and try and find the file names.

    This topic has been closed for replies.
    Correct answer gregn97071148

    I had this error, and it seemed nothing I could could do this end helped. Then, as I was about to abandon hope I looked at the latest update, which was 25.2. After installing, all the missing startup warnings came back and its performing  as I remembered it.

    This what I did in my installation, and it may not work in your situation.

    Thanks to all who assisted.

     

    2 replies

    G
    gregn97071148AuthorCorrect answer
    Participant
    December 3, 2023

    I had this error, and it seemed nothing I could could do this end helped. Then, as I was about to abandon hope I looked at the latest update, which was 25.2. After installing, all the missing startup warnings came back and its performing  as I remembered it.

    This what I did in my installation, and it may not work in your situation.

    Thanks to all who assisted.

     

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    November 29, 2023

    @gregn97071148 what exact GPU do you have in that system and does it meet Photoshop's system requirements

    https://helpx.adobe.com/ie/photoshop/system-requirements.html

    For the installation issue, try uninstalling and reinstalling using the Adobe cleaner tool

    https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    G
    gregn97071148Author
    Participant
    November 29, 2023
    The GPU is an Intel R HD Graphics 4600 and I am almost certain that it does
    not meet Photoshops system requirements.

    I'll have to take a trip to the city and buy one. A point in the right
    direction would help.

    I'll have a look at the other links that you sent me.



    Thanks

    Greg Nixon
    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    November 29, 2023

    @gregn97071148 a lot depends on your budget and what your system board and PSU can can take

    The HD Graphics 4600 only has a feature level of 11.0 and Photoshop requires a GPU with a feature level of 12 and above

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