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jeanierenae
Participant
November 2, 2023
Question

Photoshop 25.1 problem?

  • November 2, 2023
  • 2 replies
  • 140 views

 All was well till suddenly today while retouching portraits my clone tool could not define a source point.  The eyedropper tool also does not work.  It works with a mouse, but not with a tablet.  I uninstalled wacom and thoroughly cleaned up my computer and preferences of any tablet corruption, then installed the latest driver.  I've reset my photoshop tools and preferences. I even plugged in an older wacom tablet to see if it changed anything....no change.  I've done everything I can think of for a solid 7 hours and cannot get it working again.  Then I discovered Photoshop has updated and must have a bug.  Is there a bug? When will I see my tools working properly again?  I'm desperate. I'm a pro photographer the middle of loads of portrait work.

My system:

OS Ventura 13.4.1

Wacom Intuos Pro Small Pen Tablet - Driver 6.4.4-2

Photoshop 24 - 25.1.0

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    2 replies

    J
    jeanierenaeAuthor
    Participant
    November 2, 2023

    Thank you SO much!  I really appreciate it.

    The "golden ticket" was to go back to the previous driver version!  My updated OS made it sound like I HAD to get the newest driver, so it didn't even occur to me I'd have so much trouble. I should have known.  Thank you so much for the list of options.  I'd done some of those already, but older driver is exactly what I needed. 

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      November 2, 2023

      There's a known issue with the version 6.4.4-2 of the Wacom driver. Intermittent "extra" clicks can be occur if you're using a pen in an application. On the Wacom site you can find the following workaround:

      quote

      What you can do about it while we fix it: If your product is fully supported in Wacom Center: go to the pen settings page, click Advanced, and set Double-tap distance to "Off".

      For all other products: go to the Pen tab in Wacom Tablet Properties and set Tip Double Click Distance to "Off".

       

      Another try is to go back to a previous version of the Wacom driver.

       

      If this doesn't help I would try to reset the Photoshop preferences to the default settings by using the steps described here:

      https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

      Please backup your settings before resetting the preferences. You can check:

      https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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