Skip to main content
D
davew68773894
Known Participant
January 25, 2024
Question

Photoshop 25.4.0, Windows 10. Issue with selection tool

  • January 25, 2024
  • 1 reply
  • 247 views

Updated to 25.4.0 this morning and I get a "Could not complete your request because of a program error." message, whenever I use the lasoo or marquee tool. It works a couple of times after restarting, then the issue starts again.

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
February 9, 2024

Hey,@davew68773894. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

 

I'll move this to discussions for now. You can begin with resetting the tool itself in this case. Right-click on the Tool icon in the Toolbar menu & select Reset Tool.

 

If this does not help, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), you can later restore these preferences if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices