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Inspiring
May 2, 2024
Question

Photoshop 25.7 crashing....

  • May 2, 2024
  • 1 reply
  • 475 views

.... when using move tool. Image is 25Mpix, 50 layers. PC is i9, 32Gb RAM, 16Gb vRAM. Any suggestions please? Details below.

Adobe Photoshop Version: 25.7.0 20240415.r.504 130b225 x64
Number of Launches: 6
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.3447
System architecture: Intel CPU Family:6, Model:7, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:16), HyperThreading
Physical processor count: 24
Logical processor count: 32
Processor speed: 2995 MHz
Built-in memory: 32418 MB
Free memory: 20484 MB
Memory available to Photoshop: 24911 MB
Memory used by Photoshop: 69 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.1.2.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.37.0.8
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 4080
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 16,050 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=1026837385 -comment=Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64

[1 ms]
Start GetSnifferResult

[974 ms]
Start sniffer 2024-05-02 14:48:48
# Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=1026837385 -comment=Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64

{118 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY10
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 4080 index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 4080
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY10
GPU accessible RAM: 16,050 MB
VRAM: 16,050 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,996 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2024-02-27 000000.000000-000
Driver age: 3 months
Driver version: 31.0.15.5168
Supports UMA: UNSUPPORTED
D3D-ID: 9988

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,124 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,996 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2023-11-07 000000.000000-000
Driver age: 6 months
Driver version: 31.0.101.4953
Supports UMA: SUPPORTED
D3D-ID: 42880
End platform native
{356 ms}

{356 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY10
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 4080/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 4080/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY10
GPU accessible RAM: 16,829 MB
VRAM: 16,829 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,996 MB
API version: 2.1 (2.1.2 NVIDIA 551.68)
Device version: 2.1 (2.1.2 NVIDIA 551.68)
Vendor name: NVIDIA
Driver date: 2024-02-27 000000.000000-000
Driver age: 3 months
Driver version: 31.0.15.5168
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{481 ms}

{481 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 4080
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,170 MB
VRAM: 17,170 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 1,490 GB / s
Compute score: 20,451.6
Device name string: NVIDIA GeForce RTX 4080
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,597 MB
VRAM: 13,597 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 114 GB / s
Compute score: 352.923
Device name string: Intel(R) UHD Graphics 770
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{883 ms}

Exit code kExitNormal
End sniffer 2024-05-02 14:48:49

This topic has been closed for replies.

1 reply

D Fosse
Community Expert
Community Expert
May 2, 2024

You have conflicting dual GPUs. You may need to completely disable the Intel UHD 770. 

 

Inspiring
May 2, 2024

OK, done that! Thanks @D Fosse