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Inspiring
May 4, 2024
Question

Photoshop 25.7 Stopped working, Now Crashes after launch

  • May 4, 2024
  • 1 reply
  • 262 views

Windows 11
PS was working fine. I saved the file. Then went to use a tool, and it crashed.
1) Performed Ctrl-Shift-Alt to delete preferences

2) Opens then immediately closes
3) Move the folder "Adobe Photoshop 2024 Settings" (the most recent folder on my system) from the %appdata% to my desktop.

4) Still opens then immediately closes.

Next steps?

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Community Manager
May 16, 2024

Hey, @bruces18156079. Welcome to the Photoshop Community. I'll need more specific info about this and I'll help you figure it out. I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

 

As a test, install Photoshop 25.10 (beta) via the Creative Cloud and check if that helps. 


Thanks!

Sameer K