Photoshop 25 will not open files or save files. Open with and export will work only.

Forum|Forum|2 years ago
November 9, 2023
2 replies
428 views

Upon opening Adobe Photoshop Version: 25.1.0 20231016.r.120 ca99df2 x64. Open files either on cloud or "on your computer" will not do anything. Freezes completely and exit is only available by clicking the X on the pop up. Also opening a file with the open with function is working. However, save or save as function does not work. Export As is only option. Please advise.

Bug

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Kevin Stohlmeyer

Community Expert

Hi @khardy25 were are your files stored when using "on your computer"? Do you have Dropbox or OneDrive installed/syncing?

Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

K

khardy25Author

Participant

No drop box. Stored on local hard drive. Refreshing settings as I have seen on other posts did not work. Actually deleted and re-installed and nothing changed as well.

Kevin Stohlmeyer

Community Expert

@khardy25 you system seems in order. In other posts with similar issues - its not that you are saving directly to Dropbox or Onedrive, its that it is installed and actively syncing causing issues.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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