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Participant
May 4, 2020
Question

Photoshop (All versions) Stops Responding

  • May 4, 2020
  • 2 replies
  • 339 views

Hi everyone,

 

As the title says, Photoshop (ever since the 2020 update) has just occasionally stopped responding. However, it's not freezing or crashing, it's just the images stop working. I can click on other tabs, but I cannot go back to the original image. I can still save and re-open, but as this happens every 10-15 minutes it gets very frustrating.

 

On top of that, lots of tools just don't respond either. I've posted a video HERE where both the shape the move tool (if you forward) don't respond until I make the click multiple times. The issue isn't lag, as the original clicks don't ever register. This issue follows nearly all the photoshop tools.

 

Things I've tried:

-Restarting Photoshop

-Restarting my Computer

-Running as Admin

-Clean uninstall/reinstall

-Multiple versions (downgrading as far as 2019)

-Graphics drives are up to date. (Though every time I updated it solved the issue for a little while).

-Memory and scratch disks are fine. 

 

I'm starting to lose my mind. Any help would be greatly appreciated.

 

Thank you.

 

 

This topic has been closed for replies.

2 replies

Derek Cross
Community Expert
Community Expert
May 4, 2020

I suggest you unistall Photoshop, using the drop-down menu in the Creative Cloud app, and reinstall Photoshop again. If that doesn't solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling Photoshop again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Derek Cross
Community Expert
Community Expert
May 4, 2020

Which version of OS?

Participant
May 4, 2020

Windows 10 Pro.